Really. Single words in the subject line don’t hurt your delivery, despite many, many, many blog posts out there saying they do. Filters just don’t work that way. They maybe, sorta, kinda used to, but we’ve gotten way past that now.In fact, I can prove it. Recently I received an email from Blizzard. The subject line:Laura — Last Chance to Claim Your FREE Copy of Warlords...
With all the emphasis on getting the technical right, there seem to be people who think their mail will be delivered as long as the technical is right. Getting the technical right is necessary for good inbox delivery, but it’s not sufficient. The most important part of getting mail to the inbox is sending mail users want. In fact, if you’re sending mail folks want, interact with and...
ARC – Authenticated Received Chain – is a way for email forwarders to mitigate the problems caused by users sending mail from domains with DMARC p=reject. It allows a forwarder to record the DKIM authentication as they receive a mail, then “tunnel” that authentication on to the final recipient. If the final recipient trusts the forwarder, then they can also trust the...
I got my first email address in the very late 80s. I was an intern at a government agency. I learned a lot there: how to sequence DNA, how to handle radioactive material, how to handle human pathogens, and how to send email. I got my first non-work non-school address in the mid-90s. One of the first things I did was join some mailing lists. One of them was a list for folks who had pet rabbits. I...
On a lark (and to do my best to stay as informed as possible via primary sources) I decided to sign up for the official mailing lists of the Trump, Clinton, and Sanders campaigns. Both Trump and Clinton were happy to take my email address and add it to their distribution lists, no confirmation required. Not terribly surprising, since they need to make it as easy as possible to get their messages...
Had a wonderful time at the Email Innovations conference last week. Got a chance to see some familiar faces and meet a lot of new ones.
There is so much new and interesting and exciting stuff going on in the world of email. I think we’re hitting another period for real growth and innovation that’s going to change what we see in our inboxes and how we use email.
Dear Laura, We are having a bit of an internal struggle on our end as we launch our new quarterly account summaries. What are your views on including an unsubscribe link in these emails? My personal opinion is that we should. Although the summaries can be classified as “transactional”, they are not tied to a specific recent transaction a customer made and can be viewed as a general...
Over at Meh Glenn Fleishman has put together a fascinating two-parter on the history of using ALL CAPS for emphasis. And SHOUTING.
CAPITAL CRIMES, PART 1 : SHOUT, SHOUT, LET IT ALL OUT
CAPITAL CRIMES, Part 2: Usenet has no CHILL
Google is disabling support for email sent using version 3 of SSL or using the RC4 cypher. They’re both very old – SSLv3 was obsoleted by TLS1.0 in 1999, and RC4 is nearly thirty years old and while it’s aged better than some cyphers there are multiple attacks against it and it’s been replaced with more recent cyphers almost everywhere. Google has more to say about it on...
After a great experience in Atlanta last week, with the Salesforce and Mailchimp folks, I’m heading off again today. This time it’s Las Vegas for the Email Innovations conference hosted by the Only Influencers group. My talk is coming together nicely. It’s been a bit of a challenge to try and give enough detail to make sense while not overwhelming with technobabble. There were...
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