Abacus

Abacus is the only mail handling and tracking solution designed from the ground up to handle the specific needs of an abuse desk.

scompfilter

scompfilter is a free unix filter to rewrite scomp complaints from AOL into a format that is more useful in a typical abuse desk. (This is deprecated - a better option is to switch your feedback loop to ARF format and use arffilter).

arffilter

arffilter is a free unix filter to rewrite ARF complaints into a format that is more useful in an MUA or simple ticketing system.

Sam Spade

Sam Spade is a pair of products. One is a freely available web service that provides access to a number of network utilities. The other is a freely available windows application providing local access to similar utilities.