Word to the Wise has extensive experience with ISP Relations and resolving blocking issues. We were one of the first companies consulting with senders about delivery issues and have working relationships with large and small ISPs. This means we can provide quick, accurate answers about why your mail is blocked, and how to fix the problem.

Word to the Wise can submit whitelisting and feedback loop setup services on your behalf. In a few simple steps we collect all the information needed by the various ISPs and submit applications on your behalf to those ISPs. We address potential problems before submitting the applications, giving our customers a better chance of being accepted in the first pass.

We have extensive experience assisting companies that have developed bad reputations and found significant problems with sending email. Our approach audits your process and provides solutions specific to your business model. Our focus is to clean your lists and your processes to ensure your mail goes to people who want your mail, while avoiding mailing people who do not want to receive mail.

Word to the Wise also has extensive experience with the widely used public blocking lists, and have a high rate of success in getting customers removed from those lists.

Not sure how best to build a relationship with your customers via email? Want to avoid problems before they happen?

SPFv1? SPFv2? SenderID? DomainKeys? DKIM? ARF? Should you care about any of these?

If you just want some advice on some aspect of list handling or the mechanics of sending email correctly and reliably, we can help.

Word to the Wise can professionally triage and handle abuse complaints coming into your abuse address. Leveraging our commercial software and experience with complaints and spam we can manage your incoming complaint stream. You can host Abacus within your organization, or we can provide hosting service for you.

Need help setting up policies and process for handling your abuse complaints? Word to the Wise can help. With extensive experience in handling abuse complaints for providers from large tier 1 providers, to small ISPs and network service providers.

For smaller organizations without the resources to install and maintain Abacus internally, we offer a hosted service. Customers forward mail to an Abacus server hosted on our hardware and our network and connects to the server using Abacus clients installed on their hardware.

This provides smaller ISPs all the benefits of a full Abacus system without having to dedicate hardware resources internally.

We can consult with lawyers on cases of email fraud and harassment.