ArchiveSeptember 2007

Visiting customers through email

A few months ago I was working on a deliverability problem with a new client. They are a social networking site heavily branded with black background and pink text. One of the questions they asked me during the course of troubleshooting their delivery problems was if sending pink and black branded emails to match their site branding would decrease their deliverability. That was actually a more...

Real Spam?

Both Al and Mickey have written astute comments on Kevin Sirtz’s article about how permission is not important in web[sic] marketing. It is pretty clear to me that Mr. Sirtz does not really understand email, and not just because he conflates email with the web. Anyone who has been involved in the email marketing space knows that permission is the lynchpin of good deliverability and high ROI...

Permission, Part 1

Before I can talk about permission and how a mailer can collect permission from a recipient to send them email I really need to define what I mean by permission as there are multiple definitions used by various players in the market. Permission marketing was a term coined by Seth Godin in his book entitled Permission Marketing. The underlying concept beneath permission marketing is that all...

Consent and laws

Derek Harding wrote an article at ClickZ talking about consent and how the email marketing industry hasn’t yet learned that consent is important.

Solving delivery problems

“The only solution to our delivery problems isn’t double opt-in, is it?” A question I get quite frequently from clients and potential clients. In the vast majority of cases the answer is no, confirmed (double) opt-in [1] is not the only solution to delivery problems. In fact, there are delivery issues that confirmed opt-in will do nothing to solve. Many other delivery sites and deliverability...

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