Ken speaks the truth

Ken Magill has a great article up today about how many marketers expect their ESPs to fix their delivery problems when in reality the marketers policies and practices are the real problem.

If enough recipients think a marketer’s e-mail program is garbage, no e-mail service provider in the world will be able to prevent spam complaints, and the resulting delivery troubles. Likewise, if a marketer refuses to clean dead addresses off their list because one of those addresses just might, maybe, someday make a purchase, there isn’t a single ESP out there who will be able to stop Yahoo, AOL, and Microsoft from diverting the marketer’s messages into recipients’ spam folders or blocking them altogether.
A marketer can’t ride an ESP’s e-mail reputation, folks.

Go read the whole thing. Learn it. Live it.

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Articles I read today

It has been a rather busy day today, I do not have a full blog post. I did see a couple posts come across my RSS feeds. Both of them have content I want to talk about and discuss in a little more detail, as I think they touched on some very interesting issues.
Network World has an article interviewing Mark Risher from Yahoo. The article discusses Yahoo’s use of DomainKeys as part of their inbound mail filtering.
Mickey has an article about how to deal with ISPs when attempting to troubleshoot a blocking issue.
More details and commentary on both articles later this week.

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e360 in court again

Today’s edition of Magilla Marketing announced that Dave Linhardt and e360 have sued Comcast. Spamsuite.com has the text of the complaint up.
On the surface this seems quite silly. e360 is alleging a number of things, including that Comcast is committing a denial of service attack against e360 and locking up e360’s servers for more than 5 hours. Additionally, e360 is laying blame at the feet of multiple spam filtering companies, including Spamhaus, Trend Micro and Brightmail.
One of the more absurd claims is that Comcast is fraudulently transmitting ‘user unknown’ messages. At no point do they explain how or why they think this is the case, but simply assert:

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Yahoo blocks unauthenticated PayPal and eBay Mail

Yahoo announced this morning that over the course of the next few weeks Yahoo would roll out a new feature to their email that blocks any unauthenticated email from eBay and PayPal.
In a blog post Nikki Dugan says:

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