Dennis blogs about his experience trying to unsubscribe from classmates.com list over on deliverability.com. His experience touches on a number of points I have discussed recently.
Dennis initially signed up for a free account at classmates.com around 10 years ago, but has asked to be unsubscribed multiple times. Recently classmates reactivated his subscription again, sending him marketing mail he did not want. Reactivating subscriptions is an extremely bad idea. Not only is it a CAN-SPAM violation to send mail after an unsubscribe has been received, but senders really end up annoying recipients by doing this. Think about it, these are people who have actively told the sender that they do not want mail, and the sender goes out and decides to override the recipients wishes.
I can only imagine how horrible the delivery for this mailing was. ISPs measure how many non-existent addresses senders attempt and mailing a list that has addresses accreted over 10 years is going to have a massive number of dead addresses. Not that many people have the same address now that they did 10 years ago. Some of those dead addresses are probably now being used as spamtraps by the ISPs, another hit to delivery rates. Finally, there are the complaint rates to consider.
For those people who received the mail and want to unsubscribe, Classmates.com does everything possible to discourage that. Dennis describes the process he went through.
- I had to login to remove myself (not an email addy or usename, but some 9 digit number I didn’t recall)
- Got the “Verify the email on the website was right” page, click remove
- Got another page that said PLEASE DON’T leave us page with offers, click remove again
- finally presented with a you have been unsubscribed (again) and will take effect in ten (10) days.
Here again, we see Classmates.com with a CAN-SPAM violation. Granted, these are rules from the recent rulemaking, which has yet to take effect but this type of unsubscribe is prohibited in the future. Moving past that, it is clear the the intent of Classmates.com is to heavily discourage people from opting-out. This seems a common theme among marketers, keeping as many people on a list as possible. Given the current ways ISPs make blocking and filtering decisions, focusing on list size is not a good idea. Focus on the relationship, the engagement and creating value for recipients, let folks like classmates.com have the biggest list and the lowest delivery rates.
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It doesn’t take a rocket scientist to figure out there’s a problem unsubscribing from Classmates.com but does anybody have a solution? I have tried in vain to unsubscribe from my ill-advised “Gold” membership–and these suckers just won’t respond.
Their “unsubscribe” page presents itself as a “Help” question box. You’re supposed to put in your “question” and their “Help Team will get back to you.” In what lifetime? Please, give me useful information. My only option at this point appears to be to go to my credit card each month and ask that the charges be reversed.
Yes take me off this Classmates.com, im having problems and just take me off this Website. Thank You Very Much. Please let me know so as possable when you get this message. Im not happy with this okay, so take me off. I look hearing from classmates.com on my email letting me im not on this website, so i want to unsubsribe.
I just called AmEx and threatened to cancel my credit card unless they could do something to prevent further charges from classmates.com, as I had tried many times, without success. After holding for ages, Amex managed to contact them (they had the phone number somehow) and got me off the subscription list. It didn’t solve the problem of fees I’d already (wrongly) been charged, but at least the conversation is on record, and will prevent the occurrence of future charges. So my advice is, call your credit card company, threaten to cancel the card if they don’t help, and hopefully they will try and help you.
PLEASE UNSUBSCRIBE FROM CLASSMATES AT ONCE
THANKYOU
please cancel at once thanks
Some idiot subscribed my email address to Classmates and I can’t get it unsubscribed. When I click the unsubscribe button, I get a logon page. Well I can’t logon because I never created the account in the first place. So I think I’ll be clever and reset the password, but it asks for first and last name of the person, which I don’t have.
Gessh.
how does one get off this bogus list. keep getting junk from them. i just want them to disappear.
I’m somewhat disenchanted with Classmates meself. And I don’t remember my login info, as I’ve relied on Cookies to keep this for me. Now my computer has whiffed its cookies, and I cannot log in to get out. Fortunately I haven’t heard much from it…
Please take me off this list. Classmates.com
…people are strange.
Lets all join in and start another class action lawsuit!
Unsubscribe me now why not ? Guess your
you customer service is so bad no one wants to legidimitly be involved with your service. Only way you can stay afloat with you devious way to handle business
Please cancel my member ship asap
Having the same problem! I must have created an account at some point though I certainly don’t remember passwords or user name. I’m sure glad I didn’t join and give them my credit card info though! Even so, it’s annoying to see all the emails they send. I even opened up another email account and they somehow got access to it as well!!!! Gurrrr….