Garbage in… garbage out

Ken Magill (hereafter known as Mr. Stupid Poopypants) has a follow up article today on his article from last week about the Obama campaign’s mailing practices. While poking Dylan a bit, his message is that marketers really need to look harder at double opt-in.

All these things can and do go wrong with double opt-in, but the risks of not using it have simply become too great. For one thing, if a marketer gets blacklisted by, say, Spamhaus, and the mailer is not using double opt-in, the folks at Spamhaus will force the issue.
On the plus side, marketers using double opt-in don’t get blacklisted by Spamhaus because they never hit Spamhaus’s traps—fake e-mail addresses set up to catch spammers.
Also, fake signups are nothing to get worked up about. They are simply a fact of e-mail list building that the marketer must guard against or accept the inevitable consequences. It is solely up to mailers to keep their lists clean, and no one else.

Data verification is a necessary and critical bit of email marketing on today’s internet. For many marketers, the only solution may be to move to double opt-in.

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Yet more data verification

Friday Al posted about data verification, building on discussions last week about Mr. Poopyhead’s article on open signup forms. He has a very insightful analogy, that I like and I am going to steal (emphasis from the original).

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Spamfilters are stupid

Ben over at MailChimp writes about spamfilters that are following links in emails resulting in people being unsubscribed from lists without their knowledge. I strongly suggest clients use a 2 step unsubscribe system, that does not require any passwords or information. The recipient clicks on a link in the email and confirms that they do want to be unsubscribed once they get to the unsubscribe webpage.
Even more concerning for me is the idea that people could be subscribed to emails without their knowledge. For some subset of lists, using confirmed (double) opt-in is the best way to make sure that the sender really has permission from the recipient. Now we have a spam filter that is rendering “click here to opt-in” completely useless. I am sure there are ways to compensate for the stupidity of filters. As usual, though, the spammers are doing things which push more work off onto the end user and the legitimate mailers.

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Update on Yahoo and the PBL

Last week I requested details about Yahoo rejections for IPs pointing to the PBL when the IP was not on the PBL. A blog reader did provide me with extremely useful logs documenting the problem. Thank you!
Based on my examination of the logs, this appears to be a problem only on some of the Yahoo! MXs. In fact, in the logs I was sent, the email was rejected from 2 machines and then eventually accepted by a third.
I have forwarded those logs onto Yahoo who are looking into the issue. I have also talked with one of the Spamhaus volunteers and Spamhaus is aware of the issue as well.
The right people are looking at the issue and Spamhaus and Yahoo are both working on fixing this.
Thanks for the reports and for the logs.

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