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Monthly Archives: January 2009

AOL backlog

The AOL postmaster queue is backlogged from the recent upgrades. They are working through things as fast as possible, but have warned that they expect delays until they get caught back up.

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Personal Contacts at ISPs: Part 2

I’ve talked quite a bit recently about working with ISPs and personal contacts. Today I have an example of what not to do. One of my ISP friends informed me that another blogger published correspondence from an individual at that ISP, including the individual’s full contact information. The correspondence wasn’t a big deal, the blogger […]

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ISP Postmaster Pages

I’ve been working on some reference information about ISPs for my own internal use as well as sharing with clients. There doesn’t seem to be any public reference site for postmaster sites, so I decided to publish what I’ve collected. ISP FBL Whitelist AOL Yes Yes ATT No No Bellsouth No No CANTV.net No No […]

11 Comments

Can I use a purchased list?

Can I use a purchased list? Thanks to the MailChimp folks for the great resource!

1 Comment

Landing pages

One thing I don’t talk about very much is what to do after mail has successfully been delivered to the inbox and the recipient has clicked on a link. Bronto Blog has a post from Friday with tips for successful landing pages.

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Personal contacts at ISPs

A lot of senders seem to think that the secret to good delivery is having personal contacts at the ISPs. That way, when there is a delivery problem you can call up your friend at the ISP and inform them that they have made a mistake. In this little sender fantasy world, the ISP rep […]

3 Comments

Better Preheaders

Mark Brownlow has an article about using pre-header space better in your emails.

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Lycos Europe shuts down

Multiple bloggers have commented on Lycos Europe shutting down. Some of them have linked to domains involved. One person, who wishes to remain anonymous, has sent me a list of domains which have a MX pointing at Lycos Europe. If you see a failure to resolve or connect to any of these domains in the […]

8 Comments

Yahoo FBL returns

This morning ReturnPath and Yahoo announced the new Yahoo FBL has gone live. Signups are being accepted at http://feedbackloop.yahoo.net/. Yahoo provides the following instructions: Yahoo! offers a Complaint Feedback Loop service, free of charge, via this site operated by Return Path. To begin the process: Determine your sending domain (the d= value in your DomainKeys […]

2 Comments

When the script doesn’t work

DJ asks in the comments of Friday’s post: As Seth said, great reminder. For those that have great processes/channels in place, I’ve found incredible success. However, sometimes I’ve found my answer on Twitter (i.e., @godaddyguy). Also, there have been times where I’ve gone through the script (i.e., shaw.ca) and have never heard back. What then? […]

1 Comment
  • AOL compromise

    Lots of reports today of a security problem at AOL where accounts are sending spam, or are being spoofed in spam runs or something. Details are hazy, but there seems to be quite a bit of noise surrounding this incident. AOL hasn't provided any information as of yet as to what is going on.4 Comments


  • ReturnPath on DMARC+Yahoo

    Over at ReturnPath Christine has an excellent non-technical summary of the DMARC+Yahoo situation, along with some solid recommendations for what actions you might take to avoid the operational problems it can cause.No Comments


  • AOL problems

    Lots of people are reporting ongoing (RTR:GE) messages from AOL today.  This indicates the AOL mail servers are having problems and can't accept mail. This has nothing to do with spam, filtering or malicious email. This is simply their servers aren't functioning as well as they should be and so AOL can't accept all the mail thrown at them. These types of blocks resolve themselves. 1 Comment


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