A blast from the past

I’m sitting here watching Iron Chef (the real one, not the American version) and surfing around on SFGate.com. It’s a slow night catching up on all the news I’ve missed this week while off traveling. I see a link on the front page: “Web marketer ordered to pay Facebook $711M.” As I click I wonder if I know the web marketer in question. A former client? A name I recognize?

Facebook said Thursday a California court has awarded the social networking Web site $711 million in damages in an anti-spam case against Internet marketer Sanford Wallace.”

Sanford. Wallace.
The man who so abused junk faxes in the early 1990s that Congress passed the Telephone Consumer Protection Act of 1991.
The man who was one of the early, notorious players in the spam industry.
A man who was one of the first spammers sued by a large ISP, and lost.
The man who sued AOL in 1997 and lost, creating some of the first case law that allows ISPs to block mail that their users don’t want.
A man who has reveled in his status as a rogue, pushing limits and making money for himself.
A man who has gone from dubious enterprise to dubious enterprise, changing fields when the legal bills and judgments got too high.
Sanford. Wallace.
I still remember some of the first spam I got from savetress.com, one of Cyberpromo’s primary domains. The first few messages were annoying, but when I started getting tens of spam a day (yes, tens, it was a different world on the ‘net then) I decided to start learning about email, how it worked and how to protect my accounts from spam. It was his lawsuit against AGIS that prompted my first foray into the net-abuse newsgroups. Talking with Sanford about his new, legitimate marketing business was my first experience in negotiating with spammers. While I hate to actually say “Sanford Wallace changed my life,” it’s not that far from the truth. Frustration over his spam led me to a career of being an email expert. Interaction with people as frustrated as I was not only introduced me to a new circle of friends, it also resulted in me meeting the man who is now my husband.
I just spent 3 days with a bunch of people who make email work; talking and troubleshooting with them to figure out just how to keep email working and useful in the face of massive and sophisticated spam attacks few of us imagined 10+ years ago. I don’t often think about what it was like when I was first on the internet, when you could actually open an unfiltered mailbox and have only mail from friends (or no mail at all!). How ironic that while winding down from that conference I find that Sanford is, once again, losing a lawsuit for abusing the internet.

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How reputation and content interact

Recently, one of my clients had a new employee make a mistake and ended up sending newsletters to people in their database that had not subscribed to those particular newsletters. This resulted in their recipients getting 3 extra emails from them. These things happen, people fat-finger database queries or aren’t as careful with segmentation as they should be.
My clients were predictably unhappy about sending mail their users hadn’t signed up for and asked me what to do to fix their reputation. I advised they not do anything other than make sure they don’t do that again. The first send after their screw-up had their standard 100% inbox delivery. The second send had a significant problem with bulk foldering at Hotmail and Yahoo. The third send had their standard 100% inbox delivery.
So what happened on the second send? It appears that on that send they had a link or other content that “filled the bucket.” Generally, their IP reputation is high enough that content isn’t sufficient to send their mail into the bulk folder. However, their reputation dipped based on the mistake last week, and thus the marginal content caused the bulk foldering.
Overall, these are senders with a good reputation. Their screw up wasn’t enough to damage their delivery itself, but may have contributed to all their mail going into the bulk folder the other day. I expect that their reputation will rebound quickly and they will be able to send the same content they did and see it in the inbox.

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Links for 9/2/09

People are still talking about the White House spamming. At Al Iverson’s Spam Resource there are two posts, one from Jaren Angerbauer titled Guest Post: Email and the White House and another from Al himself titled White House Spam, Signup Forgery, and GovDelivery. Both are insightful discussions of the spam that the White House has been sending. Over at ReturnPath, Stephanie Miller talks about how the publicity surrounding the spam is great PR for permission.
Stefan Pollard has an article at ClickZ looking at how an apology email in response to a recipient visible email mistake can actually make the fallout worse.
Web Ink Now documents one recipient’s experience with a bad, but all too common, subscription practice.
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Don’t forget to participate in the DKIM implementation survey. For ESPs. For ISPs. Check back next week for results.

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Links for 9/29/09

A little bit of link sharing today.
Mark Brownlow posts about how critical clicks are to conversion. He also looks at successful techniques that various marketers have used to engage customers.
Chris Wheeler has an insightful post at SpamResource discussing reputation, engagement and what the ISPs are looking at when making delivery decisions. J.D. Falk touches on some of the same themes in his blog post “The Spam Folder is Your Chance to Shine.”
Neil Schwartzman talks about delivery emergencies from the ISP side of the desk.
Terry Zink gives a brief background on sender reputation and a followup looking at how ISPs are working to prevent spammers from stealing their reputations.
Seth Godin continues to turn marketing on his head with his discussion of how marketers have gone from renting to owning.

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