Spam is in the eye of the beholder

But only the opinion of the recipient counts. So says a blog post on All Spammed Up.

I’m sorry, but you don’t get to decide that. And by “you” I mean businesses. Businesses and their marketing departments who look at email as a fast, convenient way to reach a lot of people with their very important messages.
Now for the purposes of this discussion I’ll make some definitions clear. I’m not talking about the kind of spam that botnets send out to try and trick people into buying fake pharmaceutical goods or a counterfeit watch.
I’m talking about UCE – unsolicited commercial email. The kind of email you get when a company decides to add you to their marketing newsletter without you ever requesting it, and without a double opt-in process. The law might say this isn’t spam, but every customer I talk to says it is. And guess who gets to decide that? The customer does.

There is more than a grain of truth in there. Recipients have more influence in the spam / not-spam decision than senders do. Even if a sender is complying with CAN SPAM, recipients may still call the mail spam. And if the recipients tell their ISP, their spam filtering company or their mail client that the mail is spam then the sender may lose access to that recipient. If enough recipients tell an ISP mail is spam, then the sender loses access to all recipients at that ISP.
This shift in influence to the receivers means that senders need to remember that keeping recipients happy is a critical part of any successful email marketing program. Senders that annoy their recipients lose access to those recipients and their wallets.

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Listen to the experts

Two blog posts came out today interviewing big players in the email and delivery arena.
Over on the Unica blog, Len Shnyeder interviews Annalivia Ford who is a new member of their email operations team. She has had many years of experience in dealing with senders from the receiver position. She summarizes successful delivery as follows:

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You want to sell me a list?

Over the years, some of my clients have found it expedient to give me email addresses at their domains. These addresses forward mail addressed to laura@clientsite to my own mailbox. Generally these are so I can be added to internal mailing lists and have access to their internal tools.
It’s often amusing to see the spam that comes through to those addresses. Over the last few weeks I’ve received multiple spams advertising an email appending service.
Let the irony sink in. An email appending service is sending me an email at a client company offering the client company the opportunity to append email addresses. “See how accurate our appending is!”
How accurate can a service be if they can’t even target their own spam correctly?
In addition to the appalling targeting they’re also violating CAN SPAM (no physical postal address), their website is a collection of broken links and they don’t provide any company name or information in the email or on the website.
To top it all off, the mail says, “if you’re not the right person to act on this mail, please forward this to the right person.” Followed by a standard legal disclaimer that says, “The information contained in this e-mail message and any attachments is confidential information intended only for the use of individuals or entities named above. If the reader of this message is not the intended recipient you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail at the originating address.”
I wonder if blogging about the utter email incompetence about mail from David Williams, Business Development (phone number: 800-961-5127) violates the confidentiality clause?

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The psychic and the not-really-opt-in

I’ve been getting a continual stream of spam from a psychic. I blogged about it a few months ago, and even had a call with the psychic’s ESP. None of that seemed to matter. Every few days I’d get another ad for psychic candles, or recording services or whatever. It wasn’t mail I could easily filter, and every time I’d get it I’d growl and dump it in my junk folder.
Yesterday, I received another mail from her. The subject line is “list opt-in verification.” Really? Could she really be actually confirming her list? Actually asking if I want to continue receiving mail?

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