ArchiveMay 2010

About that spam suit

John Levine has a longer blog post about the Smith vs. Comcast suit. Be sure to read the comment from Terry Zink about the MS related claims.

The secret to fixing delivery problems

There is a persistent belief among some senders that the technical part of sending email is the most important part of delivery. They think that by tweaking things around the edges, like changing their rate limiting and refining bounce handling, their email will magically end up in the inbox. This is a gross misunderstanding of the reasons for bulk foldering and blocking by the ISPs. Yes...

ISPs may face blocking challenges

Eric Goldman wrote an article about a Comcast subscriber suing a number of companies (including Comcast and Microsoft and TRUSTe) for blocking mail. As part of the judge’s decision he rules that the ISPs that blocked the plaintiff’s email are not protected under 47 USC 230(c)(2). the court reaches a decidedly defendant-unfriendly conclusion by rejecting Comcast’s, Cisco’s...

Reputation and "the cloud"

As Reddit recently learned it’s not a great idea to use the Amazon EC2 cloud to host mailservers. There are a number of reasons for this, most of them related to the reputation of mail coming from EC2 servers. When you’re using machines in the cloud, changing IP addresses is as simple as initializing a new server. Spammers discovered this almost as soon as the EC2 cloud became public...

Reddit and email

Ben over at Mailchimp writes about Reddit discovering a lot of their mail was being blocked because they were sending from the Amazon EC2 cloud.


It used to be that every potential client that called me up to ask me to help them with their delivery issues would tell me they weren’t a spammer. Over the last year or so that’s changed to telling me that they have a good reputation and don’t understand why they’re having delivery problems. This leads me to believe that there is some confusion about what reputation is...

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