Email appending

Mickey talks about appending and why it’s not a good practice.

There are a lot of companies out there who love using append strategies, and who find themselves changing email service providers three or four times a year — always hoping for “a bump in deliverability.”  I don’t think that there is any accident to that correlation.  They are doing something that results in enough complaints that their reputation is killed and they are forced to move elsewhere to try for a fresh star.

There is no permission associated with appending, so anyone using this as a technique to send mail is sending spam. And, yes, even when you’re doing an opt-in append. Unless the recipient has opted in to have their address in an appending database, that first mail to them is still spam.
Many recipients, including myself, deliberately do not provide senders with email addresses. Going and finding an email address that may or may not belong to that user is bypassing their choice. They opted-out by not opting in. Senders who use append to “fix” that “oversight” are no better than spammers.

Don't be Amelia
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Don't be Amelia

I have an adorable cat that I ‘taught’ that I would pet her if she tapped me on the arm or shoulder with her paw. It was cute for a while, but then she got more and more demanding. Eventually, she was clawing at my clothes and skin to get attention and petting.
It’s gotten to the point where I have to put a stop to it. She’s just getting too destructive to me and my clothing. So over the last two weeks I’ve been trying to only reward those touches that don’t involve claws and giving her a stern “NO CLAWS” when she does try to claw me.
As I was sitting here this afternoon, going through yet another round of NO CLAWS with her, I realized that my interactions with her were eerily similar to email marketing.
You see, Amelia started using her claws to get my attention because I didn’t always respond to her gentle taps. But claws hurt, and were a problem, so I would respond. This is exactly like marketers who don’t see a response to their email marketing campaigns and thus up the aggressiveness of those campaigns. More mail, more frequency, stronger offers, anything to get a response out of recipients.
Eventually, though, the recipient finally gets annoyed. The aggressive “taps” result in spam complaints. The sender has pushed the recipient from “it’s not so bad” to “make this sender stop bugging me.”
Email marketing is interruption marketing and there is only so much recipients will tolerate. And, trust me, few email marketers are as cute as my Amelia Cat.

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Buying Lists

One of my email addresses at a client got spammed today offering to sell me appending services. I was going to post the email here and point out all of the problems in how he was advertising it, including violating CAN SPAM.
As I often do, I plugged his phone number into google, only to discover that my blog post from March about this spammer was the 2nd hit for that number. Well, go me.
I can report nothing has changed. He’s still violating CAN SPAM. He’s still claiming I have no right to post, share, spindle, mutilate or fold his spam. Well, in the interest in something, I thought I’d share the whole post this time. Just to warn folks from attempting to purchase services from appendleads.com (nice website, by the way).

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The dark side of email marketing

Everyone I talk to when dealing with issues inevitably has to tell me they are legitimate email marketers. They’re not spammers, they’re just business people. I often find it difficult to fathom why they need to tell me this. It’s not like email marketers are criminals or anything.
Two recent stories reminded me how evil some folks are. While I’ve not had any direct contact (that I know of) with any of the players on this end of things I have zero doubt that if they called me they would tell me that they were legitimate email marketers.
In one case, a members of a spam gang kidnapped the teenage daughter of someone investigating their activities. The gang held her for more than 5 years in horrific conditions. Yesterday Joseph Menn, author of “Fatal System Error” posted on Boing Boing that his friend got his daughter back. It is a heartbreaking story and incredibly sobering.
In another case, the Russian police arrested a man who ran spammit.com, a clearinghouse for viagra sellers to find spammers to send their mail. Reports say that mail volumes dropped by a fifth after the site was taken offline.
There is real evil in the email marketing industry. Sure, they’re spammers and we can all stand up and say they’re not legitimate. But, this is what the ISPs and Spamhaus and law enforcement are dealing with on a regular basis.

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