MarketingSherpa has a case study up today about a company that took an aggressive stance on re-engagement that reduced their house list size by over 95%. While the size of the list went down, online sales doubled. The whole article is a lesson in how to do email right. They are sending relevant and engaging mail to their subscribers. They kept the addresses of people who wanted the mail, but...
I’m putting together a longer analysis of the Holomaxx case that will look at the claims against the various defendants. There’s some deep mis-understanding of how various things works (hint: wiretapping? not so much). There was one comment from “The Other Barry” about complaints that I think bears highlighting. Silly people. High complaints means filters need to be more...
If you distill marketing down to its very essence what you find is everyone battling for a targets attention. Everything marketers do is to get “mindshare” or, in normal people terms, attention. The goal is to get people to remember your product over all the other products out there. Many email marketers seem to think that increasing the frequency of mail is the most successful way to...
I have been reading the complaints filed by Holomaxx and will have some analysis and information about them probably Monday or Tuesday next week. I’ve been keeping an eye on the press and something that Ken Magill said caught my eye. Specifically, HolomaXx alleges, its Microsoft complaint rates have been consistently at or below 0.5 percent and its Yahoo complaint rates have been at or...
Steve whisked me away for a surprise birthday dinner and night in the city. Then we got caught in the crowds for the Giant’s parade and, well, no blogging yesterday or today. Back tomorrow.
Mickey talks about appending and why it’s not a good practice. There are a lot of companies out there who love using append strategies, and who find themselves changing email service providers three or four times a year — always hoping for “a bump in deliverability.” I don’t think that there is any accident to that correlation. They are doing something that results in enough complaints...
I have an adorable cat that I ‘taught’ that I would pet her if she tapped me on the arm or shoulder with her paw. It was cute for a while, but then she got more and more demanding. Eventually, she was clawing at my clothes and skin to get attention and petting. It’s gotten to the point where I have to put a stop to it. She’s just getting too destructive to me and my...
Terry Zink has a more detailed post on some of the spammer arrests and takedowns that have happened recently. In addition to the events I mentioned yesterday, authorities arrested an Armenian man suspected of running the Bredolab botnet. Unfortunately, the arrest has not stopped the spam with the malware payload. These are issues that many ISP abuse and postmaster desks deal with on a daily basis...
Everyone I talk to when dealing with issues inevitably has to tell me they are legitimate email marketers. They’re not spammers, they’re just business people. I often find it difficult to fathom why they need to tell me this. It’s not like email marketers are criminals or anything. Two recent stories reminded me how evil some folks are. While I’ve not had any direct...
Content based filters are incredibly complex and entire books could be written about how they work and what they look at. Of course, by the time the book was written it would be entirely obsolete. Because of their complexity, though, I am always looking for new ways to explain them to folks. Content based filters look at a whole range of things, from the actual text in the message, to the...
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