Spam works

I got a spam today advertising spamming services that ended with a tagline that can be paraphrased: We managed to spam you, let us spam others on your behalf!
OK, so what they actually said was:

We have proven that we can get our message through to you….Let us help get your message in front of your ideal audience.

The thing is, I’m not an ideal audience for his message. Really. Sending me spam to an address I’ve never actually used as an email address advertising your magic filter busting technique isn’t going to inspire me to use your service.
Plus, this guy is violating CAN SPAM all over the place.

  • Headers are forged.
  • There’s no physical postal address.
  • There’s no unsub link.
  • It’s coming from NoReply@.

There is a part of me that understands people respond to this kind of thing. Some desperate small business owner is going to get this email, think it’s actually targeted at him and call the number. He’s not necessarily going to realize this “targeted” email is totally un-targeted.
This small business person is also going to rely on the spammer for guidance on how to do things. And if the spammer does for the small business person what he did for himself, the small business person is going to be violating federal law. Of course, business people should understand what they’re doing and they shouldn’t buy from spam. But that seems to be expecting to much of people.

No one in this world, so far as I know – and I have searched the records for years, and employed agents to help me – has ever lost money by underestimating the intelligence of the great masses of the plain people. H.L. Mencken. “Notes On Journalism” 9/19/1926

In fact, if no one ever bought from spam, then there wouldn’t be quite the spam problem there is today. Ten or so years ago I would confidently assert people didn’t buy from spam. Then the state of Arizona nailed C.P. Direct for selling fraudulent penis enlargement pills and confiscated between $30 and $60 million dollars worth of cash and property. That was the point where I realized people really were stupid or desperate enough to buy from spam.
This is why so many companies turned to filters as a solution. They realized that stopping people from buying from spam was a total non-starter. Spam works, no matter how many of us wish it didn’t. ISPs can only stop it from being delivered, not stop it from being sent.

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Legitimate mail in spamfilters

It can be difficult and frustrating for a sender to understand they whys and wherefores of spam filtering. Clearly the sender is not spamming, so why is their mail getting caught in spam filters?
I have a client that goes through this frustration on rare occasions. They send well crafted, fun, engaging content that their users really want. They have a solid reputation at the ISPs and their inbox stats are always above 98%. Very, very occasionally, though, they will see some filtering difficulties at Postini. It’s sad for all of us because Postini doesn’t tell us enough about what they’re doing to understand what my client is doing to trigger the filters. They get frustrated because they don’t know what’s going wrong; I get frustrated because I can’t really help them, and I’m sure their recipients are frustrated because they don’t get their wanted mail.
Why do a lot of filter vendors not communicate back to listees? Because not all senders are like my clients. Some senders send mail that recipients can take or leave. If the newsletter shows up in their inbox they may read it. If the ad gets in front of their face, they may click through. But, if the mail doesn’t show up, they don’t care. They certainly aren’t going to look for the mail in their bulk folder. Other senders send mail that users really don’t want. It is, flat out, spam.
The thing is, all these senders describe themselves as legitimate email marketers. They harvest addresses, they purchase lists, they send mail to spamtraps, and they still don’t describe themselves as spammers. Some of them have even ended up in court for violating various anti-spam laws and they still claim they’re not spammers.
Senders are competing with spammers for bandwidth and resources at the ISPs, they’re competing for postmaster attention at the ISPs and they’re competing for eyeballs in crowded inboxes.
It’s the sheer volume of spam and the crafty evilness of spammers that drives the constant change and improvement in spamfilters. It’s tough to keep up with the spamfilters because they’re trying to keep up with the spammers. And the spammers are continually looking for new ways to exploit recipients.
It can be a challenge to send relevant, engaging email while dealing with spamfilters and ISPs. But that’s what makes this job so much fun.

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Botnets and viruses and phishing, oh my!

MessageLabs released their monthly report on email threats yesterday. Many media outlets picked up and reported that 41% of spam was from a the Rustock botnet.
Other highlights from the report include:

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Buying Lists

One of my email addresses at a client got spammed today offering to sell me appending services. I was going to post the email here and point out all of the problems in how he was advertising it, including violating CAN SPAM.
As I often do, I plugged his phone number into google, only to discover that my blog post from March about this spammer was the 2nd hit for that number. Well, go me.
I can report nothing has changed. He’s still violating CAN SPAM. He’s still claiming I have no right to post, share, spindle, mutilate or fold his spam. Well, in the interest in something, I thought I’d share the whole post this time. Just to warn folks from attempting to purchase services from appendleads.com (nice website, by the way).

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