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OOPS!

Y’know those days when it seems everything goes wrong? And you just can’t get it right? A couple companies who send commercial mail have had a day like that.

Yesterday I got an email at 6am from a vendor telling me there was a new, important update to download and install. I put it off because it’s software I don’t use very often and I’m waiting until we have a better idea of our hardware situation before loading too much stuff on my backup laptop. Three hours later, I got another email from the vendor telling me that the link in the email was wrong and here was the right link and they’re sorry for the bad email initially.

Fair enough, stuff breaks and process falls apart and sometimes there are customer facing screw ups. But this vendor wasn’t done! This morning I got a third email telling me that uh, the previous emails were only intended to go out to their Windows using customers, and that the didn’t currently have a Mac version of the software ready. And, well, they’ll email me as soon as they get the Mac version finished.

I made a comment about bad day for mailers and Steve pointed out that he’d gotten 3 different notifications from a shipping company and then a final fourth email that said the company was testing things and they’re sorry for sending multiple test messages out to their whole list this morning.

It’s not even Friday the 13th or anything.

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