ArchiveOctober 2013

Everything leaks eventually

We have a role address we use to receive support requests from users of our Abacus ticketing system – they’re typically abuse or security desk administrators at ISPs or ESPs, inside corporate firewalls and protected by multiple layers of security and malware protection. We’ve been using it since around 1997, so we’ve had a good, spam-free run, but in the past few days...

Looking for some experiences…

… with emailreg.org. A client of mine asked today if it was worth registering domains with emailreg.org as a whitelisting process. I’ve asked a few delivery folks for their feedback, but I was wondering what the broader email community thought. Does registering there help delivery to domains behind barracuda processes? Drop me a line on our contact page or add your experiences in the...

Is it real or is it spam?

The wanted but unexpected email is one of the major challenges facing ISPs and filter developers. If there was never any need or desire for people to receive email from someone they don’t know, then mail clients could be locked down to only accept mail from addresses on a whitelist. It wouldn’t completely solve the spam problem, for a number of reasons, but it would lessen the...

No, I'm really not Christine

Got this to one of my accounts recently. Congratulations and welcome to emailinform. Dear Christine Welcome to emailinform – the program that brings you some of the best offers, discounts and competitions around. All offers have been chosen specifically for you and give you something useful, entertaining or just downright cheaper than usual. When registering with our partner Intermedia you...

SORBS – back soon

If you’ve tried to get an address delisted from SORBS this week you’ll have found that their site is degraded, and there’s no way to request delisting. They’ve been dealing with some very nasty database / hardware problems and while they’re fixing those the externally visible SORBS services are running in a read-only mode (where the list is published, but IP...

On Discovery and Email

If you’re involved in any sort of civil legal action in the US Courts – whether that be claims of patent violation, defamation, sexual harassment or anything else – there’s a point in the pre-trial process where the opposing lawyers can request information from you, and also from any third-parties they believe may have useful information. This phase is called Discovery. US...

Happy Sweet 16, Yahoo.

Yahoo mail turns 16 today, and in celebration Yahoo is giving all their mail users presents.

A new interface, with mail threading.
1 TB of storage.
New actions on hover, including deleting and searching.
Disposable addresses for all.
Pretty photos from flickr.

The screenshots of the new interface look modern and useable. We’ll see how this plays out.

Delivery is about helping you succeed

I was talking with another delivery person today who’s dealing with a customer struggling with some issues. As most of these discussions go, we get to the part where we have to tell the customer that what they’re doing looks problematic from the outside. And then the customer gets all upset and angry and starts complaining to account reps or managers or executives. The challenge of...

ICANN goes after Dynamic Dolphin

ICANN sent a letter to domain registrar Dynamic Dolphin notifying them of their non-compliance with the ICANN Registrar Agreement.
HT: Neil Schwartzman
(Today appears to be retro-blogging day. First I blog about s.1618 then I blog about Scott Richter.)

TWSD: Pretend they're following the law, when they're not

This message is sent in compliance with the new email bill section 301. Under Bill S.1618 TITLE III passed by the 105th US Congress, this message cannot be considered SPAM as long as we include the way to be removed, Paragraph (a)(c) of S.1618, further transmissions to you by the sender of this email may be stopped at no cost to you by sending a response of “REMOVE” in the subject...

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