The wanted but unexpected email is one of the major challenges facing ISPs and filter developers. If there was never any need or desire for people to receive email from someone they don’t know, then mail clients could be locked down to only accept mail from addresses on a whitelist. It wouldn’t completely solve the spam problem, for a number of reasons, but it would lessen the problem, particularly for average email users.
But, we don’t live in a world where we know beforehand who will be sending us mail, so we can’t just whitelist correspondents and reject everything else. I think this is a good thing. Email can be used to meet new people, develop new relationships and introduce new opportunities.
While the “cold call” email isn’t much talked about I think it’s worth some discussion. What makes a good cold email? What makes a bad one? We can use two recent emails I received as examples.
Example 1:
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