IP reputation and email delivery

IP reputation is a measure of how much wanted mail a particular IP address sends.  This wanted mail is measured as a portion of the total email sent from that IP. Initially IP reputation was really the be all and end all of reputation, there was no real good way to authenticate a domain or a from address. Many ISPs built complex IP reputation models to evaluate mail based on the IP that sent the mail.
These IP reputation models were the best we had, but there were a lot of ways for spammers to game the system. Some spammers would create lots of accounts at ISPs and use them to open and interact with mail. Other spammers would trickle their mail out over hundreds or thousands of IPs in the hopes of diluting the badness enough to get to the inbox. Through it all they kept trying to get mail out through reputable ESPs, either by posing as legitimate customers or compromising servers.
These things worked for a while, but the ISPs started looking harder at the recipient pool in order to figure out if the interactions were real or not. They started looking at the total amount of identical mail coming from multiple IP addresses. The ISPs couldn’t rely on IP reputation so they started to dig down and get into content based filtering.
As the ISPs got better at identifying content and filtering on factors other than source IP, the importance of the IP address on inbox delivery changed. No longer was it good enough to have a high reputation IP sending mail.
These days your IP reputation dictates how fast you can send mail to a particular ISP. But a high reputation IP isn’t sufficient to get all the mail in the inbox. It’s really content that drives the inbox / bulk folder decisions these days.
 
Generally IPs that the ISP has not seen email traffic from before start out with a slight negative reputation. This is because most new IPs are actually infected machines. The negative reputation translates to rate limiting. The rate limiting minimizes people getting spam while the ISP works out if this is a real sender or a spammer.
Some ISPs put mail in the inbox and bulk foldering during the whitelisting process. In this case what they’re doing is seeing if your recipients care enough about your mail to look for it in the bulk folder. If they do, and they mark the mail as “not spam” then this feeds back to the sender reputation and the IP reputation.
If you’re seeing a lot of bulk foldering of mail, it’s unlikely there’s anything IP reputation based to do. Instead of worrying about IP reputation, focus instead on the content of the mail and see what you may need to do to improve the reputation of the domains and URLs (or landing pages) in the emails.

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Spam is not a moral judgement

Mention an email is spam to some senders and watch them dance around trying to explain all the ways they aren’t spammers. At some point, calling an email spam seems to have gone from a statement of fact into some sort of moral judgement on the sender. But calling an email spam is not a moral judgement. It’s just a statement of what a particular recipient thinks of an email.
There are lots of reasons mail can be blocked and not all those reasons are spam related. Sometimes it’s a policy based rejection. Mailbox providers publishing a DMARC record with a reject policy caused a lot of mail to bounce, but none of that was because that user (or that mailing list) was sending spam. Most cable companies prohibit customers from running mail servers on their cable connection and mail from those companies is widely rejected, but that doesn’t mean the mail is spam.
Sometimes a block is because some of the mail is being sent to people who didn’t ask for it or are complaining about it. This doesn’t make the sender a bad person. It doesn’t make the sending company bad. It just means that there is some issue with a part of the marketing program that need to be addressed.
The biggest problem I see is some senders get so invested in convincing receivers, delivery experts and filtering companies that they’re not spammers, that they miss actually fixing the problem. They are so worried that someone might think they’re spammers, they don’t actually listen to what’s being said by the blocking organization, or by their ISP or by their ESP.
Calling email spam isn’t a moral judgement. But, if too many people call a particular email spam, it’s going to be challenging to get that mail to the inbox. Instead of arguing with those people, and the filters that listen to them, a better use of time and energy is fixing the reasons people aren’t liking your email.

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Delivery and marketing part 2

A while ago I wrote some thoughts about the conflicting requirements of delivery and marketing. I posted something similar over on the Only Influencers list, too. My thoughts generated a very interesting discussion, one that helped me clarify some of my somewhat random thoughts from earlier.
Marketing is about finding mindshare. One way you get mindshare is repetition. But people tune out repetition pretty quickly. Sending the same offers, the same copy over and over again means recipients start to tune things out.  When recipients start tuning out mail, they may not bother opening it, they just read the subject line.  If too many recipients start relying on the subject line then delivery can suffer.
Effective marketing relies on getting mail in front of the target audience. That’s the delivery component. Without inbox delivery, even the best marketing will not work.
No one will see marketing if it is in the spamfolder.
I don’t think you can cleanly separate delivery strategy from marketing strategy, but it’s important to realize they have different constraints and different pressures. When I talk about delivery with a client, I’m talking about getting mail into the inbox. And, most of the time, they’ve come to me because they’re not getting into the inbox and they have to make changes. The genius of their marketing is irrelevant, because no customers see it.
But once mail is in the inbox you can’t just ignore delivery, either. Sure, it becomes less of a pressure on the copy and the marketing strategy, until such time as the mail isn’t getting into the inbox any longer. Then it’s back to working on delivery and maybe having to implement some aggressive data hygiene. Back in the inbox and you can be aggressive on the marketing again.
Successful email marketing requires balancing the constraints of good delivery against the constraints of good marketing.

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Domains need to be warmed, too

One thing that came out of the ISP session at M3AAWG is that domains need to be warmed up, too. I can’t remember exactly which ISP rep said it, but there was general nodding across the panel when this was said.
This isn’t just the domain in the reverse DNS of the sending IP, but also domains used in the Return Path (Envelope From) and visible from.
From the ISP’s perspective, this makes tons of sense. Some of the most prolific snowshoe spammers use new domains and new IPs for every send. They’re not trying to establish a reputation, rather they’re trying to avoid one. ISPs respond by distrusting any mail from a new IP with a new domain.

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