Happy Canada Day, CASL now in effect

It’s Canada Day, and this year it has special connotations for email senders who are in Canada or sending to Canadian residents.
CASL is now in effect. For in depth guidance, go visit Matt Vernhout’s excellent series on CASL.  But for those of you who just want the Cliff notes here’s the high points
If you are in Canada or you are sending to residents in Canada:

  • You must have consent to send email.
  • Implicit consent (similar to “prior or existing business relationship”) expires after 2 years.
  • Explicit consent does not expire.
  • Checkboxes on websites where addresses are collected must be unchecked by default.
  • The sender is responsible for keeping records related to how and when consent was obtained.
  • Even transactional mail must have an opt-out link.

In terms of enforcement, senders have 18 months to send to implicit opt-ins and then those addresses must be retired. During those 18 months, however, the implicit opt-ins can be transitioned to explicit opt-ins. If a recipient makes a purchase then the implicit opt-in clock is reset from the point of the purchase.
CASL does provide for private right of action, so individual recipients can sue senders for violations.
Overall, CASL is a reality and anyone mailing to Canadians needs to pay attention.

Incorrect rejection messages
June 2014: The month in email

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More on CASL

Three great articles on CASL.

HT: Neil Schwartzman

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Canadian anti-spam regulations

Canada passed an anti-spam law in 2010. Implementation of this law (CASL) were initially scheduled to go into effect in 2011. That deadline has passed and it’s not looking good for a 2012 date, either.
Canada’s Radio-television and Telecommunications Commission is the agency responsible for enforcement and rulemaking. This week they published 2 bulletins to help guide companies on how to comply with the law.
Guidelines on the use of toggling as a means of obtaining express consent under Canada’s anti-spam legislation
Guidelines on the interpretation of the Electronic Commerce Protection Regulations (CRTC)
The bulletins themselves offer examples of acceptable and unacceptable ways to acquire consent and process unsubscribes. I encourage everyone that sends mail into Canada to go review them. I’ll be writing about the regulations after I’ve taken some time to digest the recommendations.

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What's up with CASL?

Al has a guest post from Kevin Huxham of CakeMail talking about how a majority of people surveyed don’t know anything about the Canadian Anti-Spam Legislation.
I have to admit, I’ve not talked about CASL very much here as I’ve been waiting for the implementation and rulemaking. Unfortunately, the implementation date has been pushed back again and again and it doesn’t look like the law will be in effect until 2013.
CASL takes an incredibly narrow look at permission. It prohibits any commercial mail sent without the recipient’s consent to email addresses, social networking accounts and phones (SMS). Not only that, it also prohibits adddress harvesting and installation of computer programs without consent of the owner of the computer.
This law affects all email sent to a Canadian citizens and does allow for private right of action.
I know that a lot of companies that market in Canada have been working out permission issues before the law takes effect. They are also looking at how to comply with the permission requirements for addresses collected after the law goes into effect.
One of the challenges of this law is going to be identifying what addresses are covered. In some cases senders will have physical addresses, but they’re not going to have physical addresses for all addresses. And that may mean that CASL will actually impact more that just Canadian residents.
 
 

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