Only spamtraps matter, or do they?

I received mail from Mitusbishi UK over the weekend, telling me that as a subscriber I was eligible to buy a car from one of their dealers, or something. I didn’t actually read the whole thing. While I am competent in a right hand drive, even when it’s a manual, it’s not something I want to try over here in the US.
The address the message came to is one that I’ve had for around 15 years now. But it’s not an address I’ve really ever used for anything. When I have used it, the address is tagged. The bare address has never been handed out.
When I sent the report in to SmartFocus, I commented this wasn’t an opt-in address and that it was, in fact, a spamtrap. Is it? Well, it certainly never signed up for UK car offers. Or any UK mail for that matter. I’ve never opted in to things with it. No one before me had the address.
I know why I mentioned it was a spamtrap… because sometimes it seems like the only way to get some senders to pay attention is if you call the address a trap. Mail to actual users is not a problem, it’s only mail to spamtraps that gets some compliance departments interested in an issue. Without the address begin labeled a spamtrap, the address is just marked as “complaint” and removed from further sends.
I wonder if we, and I include myself in that we, have made it harder to deal with spam by focusing on spamtraps rather than permission. Sure, we did it for a good reason – it’s hard to argue that an address that has never been used by a person signed up to receive mail. But now we have companies trying to create and monetize spamtrap networks because people care about spamtraps.
It’s a less conflict laden conversation when we can say “these addresses didn’t opt-in, they don’t exist.” But somehow “spamtrap” carries more weight than “bounce.” I’m not sure that’s a good distinction, bounces are all potential traps, and I do know some people go through their incoming logs and see what addresses they are bouncing mail to and then turn those addresses on.
Focusing on traps makes some conversations easier. But maybe we need to be having harder conversations with clients and senders and marketers. Maybe lack of spamtraps isn’t a sign of a good list. Maybe good lists are quantified by other things, like response and engagement and ROI.

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There’s been a lot of discussion about Spamhaus, spam traps, and blocking. Today, Spamhaus rep Denny Watson posted on the Spamhaus blog about some of the recent large retailer listings. He provides us with some very useful information about how Spamhaus works, and gives 3 case studies of recent listings specifically for transactional messages to traps.
The whole thing is well worth a read, and I strongly encourage you to check out the whole thing.
There are a couple things mentioned in the blog that I think deserve some special attention, though.
Not all spam traps actually accept mail. In fact, in all of the 3 case studies, mail was rejected during the SMTP transaction. This did not stop the senders from continuing to attempt to mail to that address, though. I’ve heard over and over again from senders that the “problem” is that spamtrap addresses actually accept mail. If they would just bounce the messages then there would be no problem. This is clearly untrue when we actually look at the data. All of the companies mentioned are large brick and mortar retailers in the Fortune 200. These are not small or dumb outfits. Still, they have massive problems in their mail programs that mean they continue to send to addresses that bounce and have always bounced.
Listings require multiple hits and ongoing evidence of problems. None of the retailers mentioned in the case studies had a single trap hit. No, they had ongoing and repeated trap hits even after mail was rejected. Another thing senders tell me is that it’s unfair that they’re listed because of “one mistake” or “one trap hit.” The reality is a little different, though. These retailers are listed because they have horrible data hygiene and continually mail to addresses that simply don’t exist. If these retailers were to do one-and-out or even three-and-out then they wouldn’t be listed on the SBL. Denny even says that in the blog post.

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The big story this month has been DMARC, which started with a policy change Yahoo made on April 4 updating their DMARC policy from “report” to “reject”. We began our coverage with a brief DMARC primer to explain the basics around these policy statements and why senders are moving in this direction. We shared some example bounces due to Yahoo’s p=reject, and talked about how to fix discussion lists to work with the new Yahoo policy. We gathered some pointers to other articles worth reading on the Yahoo DMARC situation, and suggested some options for dealing with DMARC for mail intermediaries. Yahoo issued a statement about this on April 11th, explaining that it had been highly effective in reducing spoofed email. We also noted a great writeup on the situation from Christine at ReturnPath. On April 22nd, AOL also announced a DMARC p=reject record.  We talked a bit about who might be next (Gmail?) and discussed how Comcast chose to implement DMARC policies, using p=reject not for user email, but only for the domains they use to communicate directly with customers. We expect to see more discussion and policy changes over the next few weeks, so stay tuned.
Spamtraps
We wrote three posts in our continuing discussion about spamtraps. The first was in response to a webinar from the DMA and EEC, where we talked about how different kinds of traps are used in different ways, and, again, how spamtraps are just a symptom of a larger problem. Following that, we wrote more about some ongoing debate on traps as we continued to point out that each trap represents a lost opportunity for marketers to connect with customers, which is really where we hope email program managers will focus. And finally, we tried to put some myths about typo traps to rest. As I mentioned in that last post, I feel like I’m repeating myself over and over again, but I want to make sure that people get good information about how these tools are used and misused.
Security
We started the month by saying “Security has to become a bigger priority for companies” and indeed, the internet continued to see security breaches in April, including the very serious Heartbleed vulnerability in SSL. In the email world, AOL experienced a compromise, which contributed to some of the DMARC policy changes we discussed above. In a followup post, we talked about how these breaches appear to be escalating. Again, we expect to hear more about this in the next weeks and months.
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