June 2015: the Month in Email

Happy July! We are back from another wonderful M3AAWG conference and enjoyed seeing many of you in Dublin. It’s always so great for us to connect with our friends, colleagues, and readers in person. I took a few notes on Michel van Eeten’s keynote on botnets, and congratulated our friend Rodney Joffe on winning the prestigious Mary Litynski Award.
In anti-spam news, June brought announcements of three ISP-initiated CAN-SPAM cases, as well as a significant fine leveled by the Canadian Radio-television and Telecommunications Commission (CRTC) against Porter Airlines. In other legal news, a UK case against Spamhaus has been settled, which continues the precedent we’ve observed that documenting a company’s practice of sending unsolicited email does not constitute libel.
In industry news, AOL started using Sender Score Certification, and Yahoo announced (and then implemented) a change to how they handle their Complaint Feedback Loop (CFL). Anyone have anything to report on how that’s working? We also noted that Google has discontinued the Google Apps for ISPs program, so we expect we might see some migration challenges along the way. I wrote a bit about some trends I’m seeing in how email programs are starting to use filtering technologies for email organization as well as fighting spam.
Steve, Josh and I all contributed some “best practices” posts this month on both technical issues and program management issues. Steve reminded us that what might seem like a universal celebration might not be a happy time for everyone, and marketers should consider more thoughtful strategies to respect that. I wrote a bit about privacy protection (and pointed to Al Iverson’s post on the topic), and Josh wrote about when senders should include a physical address, what PTR (or Reverse DNS) records are and how to use them, testing your opt-out process (do it regularly!), and advice on how to use images when many recipients view email with images blocked.

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Another M3AAWG on the books

Another M3AAWG is over. It was great to see old friends, some of whom I’ve known for more than a decade. It was even better to meet new people who I’m sure will become old friends. The conference has grown so much bigger than my first MAAWG back in San Diego (MAAWG 3 in 2005). That was maybe a hundred people. Today M3AAWG has more members companies than were at the original conference.
I’m still processing all the information from the conference. I learned a lot of new things. I had some of my knowledge confirmed. I’ve had some of my beliefs challenged.
It’s always great to see everyone. And thank you for everyone who went out of your way to tell me you read the blog. It’s great to know that I’ve made some of you think and helped you learn and given you backup when you need to talk to bosses or customers.
Regular blogging resumes tomorrow.
Sláinte
 
 

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April 2015: The Month in Email

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