November 2015: The month in email
As we head into the last month of the year, we look back at our November adventures. I spoke twice this month, first at Message Systems Insight in Monterey (my wrap-up post is here) and then with Ken Magill at the at the 2015 All About eMail Virtual Conference & Expo (a short follow-up here, and a longer post on filters that came out of that discussion here.). Both were fun and engaging — it’s always great to get a direct sense of what challenges are hitting people in the email world, and to help clear up myths and misconceptions about what works and doesn’t work in email marketing and delivery. I’m putting together my conference and speaking schedule for 2016 — if you know of anything interesting that should be on my radar, please add it in the comments, thanks!
In industry news, we noted a sharp uptick in CBL listings, and then posted about the explanation for the false positives. Steve wrote about an interesting new Certificate Authority (CA) called Let’s Encrypt, which looks to be a wonderful (and much-needed) alternative for certificates, and I put together some thoughts on SenderScore.
Steve and I did a few posts in parallel this month. First, Steve posted an interesting exercise in SPF debugging. Are you seeing mail from legitimate senders flagged as spam? This might be why. My investigative post was about ISP rejections, and how you can figure out where the block is occurring. In each case, you’ll get a glimpse of how we go about identifying and troubleshooting issues, even when we don’t have much to go on.
We each also wrote a bit about phishing. Steve posted a timely warning about spear phishing — malware attacks disguised as legitimate email from within your organization — and reminds all of us to be careful about attachments. With all of the more secure options for document sharing these days, it’s a lot easier to avoid the risk by maintaining a no-attachments policy in your company. And I wrote about how the Department of Defense breaking HTML links in email to help combat phishing. If your lists include military addresses (.mil), you may want to come up with a strategy for marketing to those recipients that relies less on a clickthrough call to action.
We amused ourselves a bit with a game of Deliverability Bingo, then followed up with a more serious look at the thing we hear all the time — “I’m sure they’ll unblock me if I can just explain my business model.” While an ESP abuse desk is unlikely to be swayed by this strategy, it is actually at the core of how we think about deliverability at Word to the Wise. Legitimate senders have many kinds of lists, many kinds of recipients, many kinds of marketing strategies, and many kinds of business goals. For us to help marketers craft sustainable email programs, we need to understand exactly what matters most to our clients.