AOL broken (again)

AOLlogoForBlogI am, apparently, still one of the top hits when you Google for AOL. When things break at AOL, this means I get lots of contacts, comments and even phone calls from people looking for help.
I’m really not AOL support. (Really. I’m not. If you’re an AOL user I can’t help you log into your account. Please don’t call. Please don’t ask. Contact AOL directly.)
BUT! So many AOL users thinking I am means I learn about AOL problems fairly early in the cycle. As of this morning I’m getting a lot of reports that AOL is broken. I tried logging into my account and got the following:
On the delivery end mail is still being accepted. I can send mail to that particular account, even though I can’t log into it. But, senders may see lower engagement from AOL users until the issue is resolved.


  1. Luis says

    Hello Laura, not AOL related, but Hotmail’s… We’ve seen a huge increase of “554 Transaction failed” in the last days from them. Did it happen to you as well?

    1. laura says

      I’ve heard reports from other folks about this.

  2. Webmail problems at AOL resolved – DELIVERY COUNTS. says

    […] some AOL users had problems accessing their mailboxes via the web. Laura at Word to the Wise reported these problems along with other sources, and AOL gave official confirmation via […]


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