Phishing increasingly sophisticated

Phishing is an online threat that’s been around for more than 20 years. I initially heard of it in relation to spammers taking over an AOL account to send out spam. These days phis is more dangerous and more sophisticated. Phishing is not just used to send spam. It’s used to take over elections; it’s used to steal millions of dollars. Experts estimate that globally phishing costs companies over 9 billion dollars a year.
Even in the last two weeks we’ve seen 2 major phishing incidents. One targeted Google Docs, one targeted Docusign. Reading the news reports these are different than many of the more common phishing attacks and, to me, represent an evolution in standard phishing techniques.

The Google attack in early May was an evolution in getting access to a Google account. Instead of directing users to a fake Gmail login page, the phish asked users to allow “Google Docs” (actually an app controlled by the phisher) to access to their Google account.
I’m sure all of you have used an app or website that lets you login with Facebook or Gmail or Twitter. This is all done with a protocol called OAuth. OAuth is also how you give access to mailbox management tools like I discussed a few weeks ago.  Basically, OAuth lets users grant access and permission to a site or application using a second site without revealing their username and password. (It’s more complicated than I want to discuss, but if you’re looking for some information check out some of the sites I’ve found: wikipedia, Varonis blog, Digital Ocean knowledge base, or just search google for oauth.)
The switch from asking for a password to asking for access is, to my mind, a significant change. Now we have to be aware of what we’re authorizing and make sure that app isn’t malicious.
The Docusign phish is another evolution.  As I was looking at the phish I received yesterday I realized that it was sent to a tagged address. A tagged address only Docusign had. None of my other, heavily phished, addresses received the phish. None of Steve’s addresses received the phish. This wasn’t a widespread spray and pray phishing attack. The phishers targeted Docusign users. Yesterday afternoon, Docusign confirmed that someone stole user addresses.
This is a switch from just randomly looking for victims to targeting users of a specific service.
Phishing attacks look for the weakest links to gain access to computers, information, and money. The weakest links are always humans. Phishers have adapted to security measures for the last 20 years. There is zero reason that they won’t continue to adapt.
 
 
 

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ESP attacks, again. Be wary.

There seems to be an uptick in phishing attacks that have an impact on ESPs recently.
Your CEO
The most critical one is targeted spear-phishing attacks that claim to be internal documents sent by senior staff within the company, e.g. from the company CEO.
It’s likely that the attached documents will compromise and backdoor your machine, and from their most of your internal network, using an infected document to load a remote administration tool (RAT) such as Netwire.
Be very, very wary of document attachments, especially in generic looking emails that you weren’t expecting, from senior people. Making sure your antivirus signatures are up to date is a great idea, but nothing will protect you as effectively as not opening the infected documents.
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The other campaign I’m aware of is emails that claim to be abuse reports from registrars (e.g. opensrs, tucows, etc) aimed at domain registration contacts, claiming that a domain has been suspended and that the recipient should click on a link to “download a copy of complaints received”.
e.g.

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Are you (accidentally) supporting phishing

One of the themes in some of my recent talks has been how some marketers teach their customers to become victims of phishing. Typically I’m talking about how companies register domains “just for email” and then use those for bulk messages. If customers get used to mail from company.ESP.com and companyemail.com they’re going to believe that company-email.com is also you.
There are other ways to train your customers to be phishing victims, too. Zeltzer security walks us through a couple emails that look so much like phishing that it fooled company representatives. Go take a read, they give a number of examples of both good and bad emails.
biohazardmail
I was a little frustrated that the examples don’t include headers so we could look at the authentication. But the reality is only a teeny, tiny fraction of folks even know how to check headers. They’re not very useful for the average user.
Security is something we should never forget. As more and more online accounts are tied to our email addresses those of us who market to email addresses need to think about what we’re teaching our recipients about our company. DMARC and other authentication technologies can help secure email, but marketers also need to pay attention to how they are communicating with recipients.

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November 2015: The month in email

As we head into the last month of the year, we look back at our November adventures. I spoke twice this month, first at Message Systems Insight in Monterey (my wrap-up post is here) and then with Ken Magill at the  at the 2015 All About eMail Virtual Conference & Expo (a short follow-up here, and a longer post on filters that came out of that discussion here.). Both were fun and engaging — it’s always great to get a direct sense of what challenges are hitting people in the email world, and to help clear up myths and misconceptions about what works and doesn’t work in email marketing and delivery. I’m putting together my conference and speaking schedule for 2016 — if you know of anything interesting that should be on my radar, please add it in the comments, thanks!
In industry news, we noted a sharp uptick in CBL listings, and then posted about the explanation for the false positives. Steve wrote about an interesting new Certificate Authority (CA) called Let’s Encrypt, which looks to be a wonderful (and much-needed) alternative for certificates, and I put together some thoughts on SenderScore.
Steve and I did a few posts in parallel this month. First, Steve posted an interesting exercise in SPF debugging. Are you seeing mail from legitimate senders flagged as spam? This might be why. My investigative post was about ISP rejections, and how you can figure out where the block is occurring. In each case, you’ll get a glimpse of how we go about identifying and troubleshooting issues, even when we don’t have much to go on.
We each also wrote a bit about phishing. Steve posted a timely warning about spear phishing — malware attacks disguised as legitimate email from within your organization — and reminds all of us to be careful about attachments. With all of the more secure options for document sharing these days, it’s a lot easier to avoid the risk by maintaining a no-attachments policy in your company. And I wrote about how the Department of Defense breaking HTML links in email to help combat phishing. If your lists include military addresses (.mil), you may want to come up with a strategy for marketing to those recipients that relies less on a clickthrough call to action.
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