Vodafone New Zealand: sorta shutting down

Vodafone NZ is shutting down mail handling for the following domains as of today, Nov 30, 2017.

  • clear.net.nz
  • es.co.nz
  • ihug.co.nz
  • paradise.net.nz
  • pcconnect.co.nz
  • quik.co.nz
  • vodafone.co.nz
  • vodafone.net.nz
  • wave.co.nz

According to their website, this is primarily  due to an elderly platform that’s not meeting the needs of their users, including long mail delays and too much spam. The FAQ they provided about this says that users who have forwarding accounts will still receive email, for a while. But it also says that they’re going to be rejecting mail for users.
In any case, unless the user has forwarding set up for some of those addresses, then they will not be receiving any messages. Vodafone has removed all ability for users to log into their webmail accounts. Because these are forwarded messages, some domains using DMARC may see an increase in bounces even when the mail is accepted by Vodafone.
If you have a significant number of users still at these domains, now is the time to break out your non-email contact methods to get them to update their email address with you.
(Thanks to Nancy Harris for bringing this to my attention and spreading the word.)

Related Posts

Three things marketers should do when domains are retired

Denied
A few weeks ago I was alerted to a domain change for INGDirect. The ingdirect.com domain is being retired and all users are migrating to the capitalone.com domain. As part of this change usernames are NOT being transferred, so if you have @ingdirect.com addresses on any B2B mailing list, you will need to drop those addresses and find the new contact information for the subscriber.

Read More

Verizon changes but no time line

Yesterday there was a lot of talk about Verizon moving out of email and transitioning all their customers over to the AOL backend.  The source was a page in the Verizon help center about transitioning an email address. There is no date on the page, so it’s unclear when this is going to happen or when it started.
I posted about Verizon beginning this transition back in May of 2016: Changes coming to Verizon email. The wording on the AOL page I link to is very similar to the wording on the page that was passed around yesterday.
Without a date it’s hard to really provide any advice, other than to maintain your list hygiene (you do have list hygiene programs, right?) and remove addresses that hard bounce. Quite honestly, I don’t think this will really have any effect on delivery. It doesn’t appear these changes are happening all at once, and Verizon customers have the option to keep their verizon.net address. They’re just going to have to access it differently.
For companies that use an email address as a primary key for logins or accounts, it’s probably a good time to contact customers with a verizon.net address and ask them to update their address. That’s a good idea most of the time, but when we know changes are happening at a domain level, it’s a requirement.

Read More

Yahoo trying to cope with misdirected email

Techcrunch says Yahoo is announcing a new “this is not me” button for email sent to recovered addresses.

Read More