It’s always an honor to be asked to provide quotes and thoughts with experts in the field. Sometimes the day to day gives me tunnel vision, but things like this give me the opportunity to think more globally. Hands down, though, the best part is seeing the final product and hearing what other folks have to say.
Go check out the full infographic.
Late last year we wrote about the many problems with SORBS. One of the results of that series of posts was a discussion between a lot of industry professionals and GFI executives. A number of problems were identified with SORBS, some that we didn’t mention on the blog. There was an open and free discussion about solutions.
A few months ago, there were a bunch of rumors that GFI had divested themselves from SORBS. There were also rumors that SORBS was purchased by Proofpoint. Based on publicly available information many of us suspected that GFI was no longer involved in SORBS. Yet other information suggested that Proofpoint may truly have been the purchaser.
This week those rumors were confirmed.
Loren McDonald has a great post over at Mediapost listing his email marketing pet peeves. I particularly love this because he includes those things annoy him as a subscriber.
Most of what annoys me as a subscriber is sloppy marketing. Really is it so hard to actually check what you’re sending and who you’re sending it to?
This was a notice from Ello telling me that they’d get to my request for an account “at some point.” There were two fails here. The first is very obvious from the To: line. The second is even worse. I have an Ello account, I’m not waiting. Apparently they pulled their “current user” file and added it to the “waiting user” file and then mailed all of them a notice the accounts were getting turned on, albeit slowly.
The footer of the mail made it clear they knew they were spraying and praying:
Over the last year or so we’ve been hearing some concerns about some of the blacklisting policies and decisions at Trend Micro / MAPS.
One common thread is that the ESP customers being listed aren’t the sort of sender who you’d expect to be a significant source of abuse. Real companies, gathering addresses from signup forms on their website. Not spammers who buy lists, or who harvest addresses, or who are generating high levels of complaints – rather legitimate senders who are, at worst, being a bit sloppy with their data management. When Trend blacklist an IP address due to a spamtrap hit from one of these customers the actions they are demanding before delisting seem out of proportion to the actual level of abuse seen – often requiring that the ESP terminate the customer or have the customer reconfirm the entire list.
“Reconfirming” means sending an opt-in challenge to every existing subscriber, and dropping any subscriber who doesn’t click on the confirmation link. It’s a very blunt tool. It will annoy the existing recipients and will usually lead to a lot of otherwise happy, engaged subscribers being removed from the mailing list. While reconfirmation can be a useful tool in cleaning up senders who have serious data integrity problems, it’s an overreaction in the case of a sender who doesn’t have any serious problems. “Proportionate punishment” issues aside, it often won’t do anything to improve the state of the email ecosystem. Rather than staying with their current ESP and doing some data hygiene work to fix their real problems, if any, they’re more likely to just move elsewhere. The ESP loses a customer, the sender keeps sending the same email.
If this were all that was going on, it would just mean that the MAPS blacklists are likely to block mail from senders who are sending mostly wanted email.
It’s worse than that, though.
The other thread is that we’re being told that Trend/MAPS are blocking IP addresses that only send confirmed, closed-loop opt-in email, due to spamtrap hits – and they’re not doing so accidentally, as they’re not removing those listings when told that those addresses only emit COI email. That’s something it’s hard to believe a serious blacklist would do, so we decided to dig down and look at what’s going on.
Trend/MAPS have registered upwards of 5,000 domains for use as spamtraps. Some of them are the sort of “fake” domain that people enter into a web form when they want a fake email address (“fakeaddressforyourlist.com”, “nonofyourbussiness.com”, “noneatall.com”). Some of them are the sort of domains that people will accidentally typo when entering an email address (“netvigattor.com”, “lettterbox.com”, “ahoo.es”). Some of them look like they were created automatically by flaky software or were taken from people obfuscating their email addresses to avoid spam (“notmenetvigator.com”, “nofuckinspamhotmail.com”, “nospamsprintnet.com”). And some are real domains that were used for real websites and email in the past, then acquired by Trend/MAPS (“networkembroidery.com”, “omeganetworking.com”, “sheratonforms.com”). And some are just inscrutable (“5b727e6575b89c827e8c9756076e9163.com” – it’s probably an MD5 hash of something, and is exactly the sort of domain you’d use when you wanted to be able to prove ownership after the fact, by knowing what it’s an MD5 hash of).
Some of these are good traps for detecting mail sent to old lists, but many of them (typos, fake addresses) are good traps for detecting mail sent to email addresses entered into web forms – in other words, for the sort of mail typically sent by opt-in mailers.
How are they listing sources of pure COI email, though? That’s simple – Trend/MAPS are taking email sent to the trap domains they own, then they’re clicking on the confirmation links in the email.
Yes. Really.
So if someone typos their email address in your signup form (“steve@netvigattor.com” instead of “steve@netvigator.com”) you’ll send a confirmation email to that address. Trend/MAPS will get that misdirected email, and may click on the confirmation link, and then you’ll “know” that it’s a legitimate, confirmed signup – because Trend/MAPS did confirm they wanted the email. Then at some later date, you’ll end up being blacklisted for sending that 100% COI email to a “MAPS spamtrap”. Then Trend/MAPS require you to reconfirm your entire list to get removed from their blacklist – despite the fact that it’s already COI email, and risking that Trend/MAPS may click on the confirmation links in that reconfirmation run, and blacklist you again based on the same “spamtrap hit” in the future.