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Yearly Archives: 2018

No, I won’t rate you!

Brick and mortar stores have tried to use feedback as a means of driving customer engagement for a while. Anyone who’s shopped at a big chain here in the US knows what I mean. You buy a pack of gum and end up with a 2 foot long receipt. At the bottom of the receipt […]

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Laposte rejections

Laposte.net are having a bad couple of weeks. There’ve been reports from customers of their IMAP service being unusable, with attempts to move or delete messages timing out and expected emails simply not arriving. Several delivery friends have mentioned that they’re rejecting mail with errors that look like this: 550 5.5.0 Service refuse. Veuillez essayer plus […]

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GDPR and the EU and Opt-in Confirmation

There’s a lot of discussion going on about just what GDPR requires, and of who, and in which jurisdictions. German organizations in particular have been more aggressive than most about wanting to see opt-in confirmation for years and now seem to be adding “because GDPR” to their arguments. I’m still not sure how this is […]

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Don’t bother unsubscribing

In the early years of the spam problem, a common piece of advice was to never unsubscribe. At the time, this made a lot of sense. Multiple anti-spammers documented spammers harvesting addresses from unsubscribe forms. This activity tapered off around 2000 or so, although the myth persisted for much longer. These days, there isn’t much […]

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Widespread Microsoft phishing warnings today

People throughout the industry are reporting phishing notices in a lot of mail going through Microsoft properties this morning. I even got one in an email from one of my clients earlier today Multiple people have talked to employees inside Microsoft, and I suspect their customers have been blowing up support about this. I know […]

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Change is coming…

A lot of email providers are rolling out changes to their systems. Some of these changes are so they will comply with GDPR. But, in other cases, the changes appear coincidental with GDPR coming into effect. It seems, finally, some attention is being paid to the mail client. Over the last few years the webmail […]

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Brand indicators in email

A number of companies in the email industry have been working on a way to better identify authenticated emails to users. One proposal is Brand Indicators for Message Identification (BIMI). A couple weeks ago, Agari announced a pilot program with some brands and a number of major consumer mail providers. These logos should be available […]

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Updating the filtering model

One thing I really like about going to conferences is they’re often one of the few times I get to sit and think about the bigger email picture. Hearing other people talk about their marketing experiences, their email experiences, and their blocking experiences usually triggers big picture style thoughts. Earlier this week I was at […]

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A Minute of Email

Vala from Salesforce shared this infographic this morning.   (from Statista) It estimates that in one minute on the 2017 Internet there were 25,000 tweets, 3.8 million google searches, 29 million SMS messages and 156 million emails sent. Email is still a pretty vibrant messaging channel.

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AOL Postmaster page changes

AOL has disabled the IP reputation check and the rDNS lookup on their postmaster pages. Given AOL isn’t handling the first mail hop any longer, this makes perfect sense. They simply don’t have the kind of data they did when they were handling mail directly from the sender MTA. There’s no information, yet, on whether […]

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