Laura Atkins is a founding partner of the anti-spam consultancy and software firm Word to the Wise. I have over seven years of experience in tracing Internet abuse and am a recognized leader in the anti-spam arena. At Word to the Wise, I advise clients on how to manage mailing risks, to respond to spam complaints, interact with ISPs, and navigate the ever changing and challenging world of email delivery. I also act as a neutral arbitrator during discussions with ISPs and blocklists.
Prior to founding Word to the Wise, I built and led the Mail Abuse Prevention Systems’ outsourced abuse desk team. This project was founded to advise ISPs on the most effective ways to manage their customers and complaints about their customer’s behavior. While there, I established and managed the abuse desk for a tier one backbone provider.