Recent Posts

Thoughts on policy

• laura
• Sep 26, 2018

• Industry

A particular blocklist, once again, listed a major ESP this week. Their justification is “this is our policy.” Which is true, it is their policy to list under these circumstances. That doesn’t make it a good policy, or even an effective policy. It’s simply a policy.

Complaints, contacts and consequences

• laura
• Sep 25, 2018

• Industry

Yesterday the CRM system Zoho suffered an unexpected outage when their registrar, TierraNet suspended their domain. According to TechCrunch, Zoho’s CEO says there was no notification to the company and that the company had only 3 complaints about phishing.

Hitting the ground running

• laura
• Sep 17, 2018

• Industry

We’ve landed in Dublin and are back at work. Blogging will pick up as I get back into the swing of things.

Changes are coming…

• laura
• Aug 27, 2018

• Industry

We’ve been blogging here about email for 11 years now. My first post was published August 29, 2007. In that time, we’ve published more than 2300 posts, and written probably millions of words. For years we have blogged multiple times a week.

Check your abuse addresses

• steve
• Aug 16, 2018

• Technical

Even if you have excellent policies and an effective, empowered enforcement team you can still have technical problems that can cause you to drop abuse mail, and so lose the opportunity to get a bad actor off your network before they damage your reputation further.

Can I get access to Google Postmaster tools if I’m using an ESP?

• laura
• Aug 15, 2018

• Industry

The answer is almost certainly yes, but there are definitely cases where it the answer is no.

Your idea will not work. Here is why it won’t work.

• steve
• Aug 15, 2018

• Industry

Matthew Green reminded me of an old bit of spam lore.

The Problem With Affiliates (2)

• steve
• Aug 5, 2018

• Technical

On Friday I mentioned spam coming from a BarkBox affiliate programme.

The Problem With Affiliates

• steve
• Aug 3, 2018

• Industry

If I see BarkBox I think Spam.

That’s because, despite their marketing team effort, facebook and banner ad budget, the main place I see them advertised is via spam in my mailbox.

Reading RFCs

• steve
• Jul 31, 2018

• Technical

We mention RFCs quite a lot, both explicitly (RFC 6376 is the specification for DKIM) and implicitly (the 822.From aka bounce address aka return path).