BLOG

Tag: abuse enforcement

Complaints, contacts and consequences

Yesterday the CRM system Zoho suffered an unexpected outage when their registrar, TierraNet suspended their domain. According to TechCrunch, Zoho’s CEO says there was no notification to the company and that the company had only 3 complaints about phishing. Based on the article, even as a Zoho customer, I am fully on the registrar’s side here. Every […]

3 Comments

Online communities and abuse

A few weekends ago we met a friend for coffee in Palo Alto. As the discussion wandered we ended up talking about some of the projects we’re involved in. Friend mentioned she was working with a group building a platform for community building. We started talking about how hard it is these days to run […]

No Comments

January 2016: The Month in Email

Happy 2016! We started off the year with a few different “predictions” posts. As always, I don’t expect to be right about everything, but it’s a useful exercise for us to look forward and think about where things are headed. I joined nine other email experts for a Sparkpost webinar on 2016 predictions, which was […]

No Comments

Do you have an abuse@ address?

I’ve mentioned multiple times before that I really don’t like using personal contacts until and unless the published or official channels fail. I don’t hold this opinion just about resolving delivery issues, but also use official channels when reporting spam to one of my addresses or spam traps. My usual complaints contain a plain text […]

1 Comment

Where do you accept reports?

One of the things that is most frustrating to me about sending in spam reports is that many ESPs and senders don’t actively monitor their abuse address. A few months ago I talked about getting spam from Dell to multiple email addresses of mine. What I didn’t talk about was how badly broken the ESP […]

1 Comment

Spammer loses in the court of public opinion

Columnist Mike Cassidy of the SJ Mercury News dedicates his column today to explaining how horribly a spammer named Michael Luckman is being treated by Spamhaus. The gist of the story is that Mr. Luckman thinks that because it is legal to purchase lists and send mail that there is nothing anyone can do to […]

16 Comments