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Tag: abuse

Company responsibility and compliance

I blogged a few times recently about Zoho and their issues with malicious actors abusing their platform. They asked me to post the following statement from their CEO Sridhar Vembu. Unfortunately phishing has become one of the bad side-effects of Zoho’s rapid growth over the last couple of years, especially the growth of our mail service. […]

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Check your abuse addresses

Even if you have excellent policies and an effective, empowered enforcement team you can still have technical problems that can cause you to drop abuse mail, and so lose the opportunity to get a bad actor off your network before they damage your reputation further. It’s not quite as simple as “We’re seeing email in […]

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Subscription bombing and abuse prevention

A few weeks ago ProPublica was the victim of a subscription bomb attack. Julia Angwin found my blog post on the subject and contacted me to talk about the post. We spent an hour or so on the phone and I shared some of the information we had on the problem. Julie told me she […]

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The Blighty Flag

Back in the dark ages (the late ’90s) most people used dialup to connect to the internet. Those people who had broadband could run all sorts of services off them, including websites and mail servers and such. We had a cable modem for a while handling mail for blighty.com. At that time blighty.com had an […]

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Responding to complaints

I sent in a complaint to an ESP earlier today. This was mail from a major UK retailer to an address that is not used to sign up for mail. It’s part of an ongoing stream of spam related to UK services and products. I believe most of this is because one of the data […]

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September 2016: The month in email

Happy October, everyone. As we prepare to head to London for the Email Innovations Summit, we’re taking a look back at our busy September. As always, we welcome your feedback, questions, and amusing anecdotes. Seriously, we could use some amusing anecdotes. Or cat pictures.   We continued to discuss the ongoing abuse and the larger […]

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Censorship and free speech online

One of the things I discovered yesterday while looking at Krebs on Security was that Google Alphabet has a program to provide hosting and dDOS protection for journalists.  Project Shield, as it’s called, is a free service for approved applicants that keeps up websites that might be taken down otherwise. Eligible organizations include those providing news, information […]

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Ongoing subscription form abuse

Last week Spamhaus posted information on the ongoing subscription attacks. They provided a more information about them that was not make public previously, including some information about the volume of mail some targets received. Today SendGrid also blogged about this, going into a little more detail about why senders should care about this. They also […]

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Spamhaus and subscription bombing

Spamhaus released a blog post today discussing the recent subscription bombing: Subscription bombing COI captcha and the next generation of mail bombs. As I mentioned in my initial posts, this abusive behavior goes beyond spamming. This is using email to harass individuals. Spamhaus even mentions a potential service that can be used to do these […]

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Abuse, triage and data sharing

The recent subscription bombs have started me thinking about how online organizations handle abuse, or don’t as the case may be. Deciding what to address is all about severity. More severe incidents are handled first. Triage is critical, there’s never really enough time or resources to investigate abuse. What makes an event severe? The answer is […]

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