I’ve seen a bunch of folks in different places looking for advice on what to do when they can’t get a response from a postmaster team, or a filtering company. I was all set to write yet another post about how silence is an answer. Digging through the archives, though, I see I’ve written about […]
I was chatting with folks over on one of the email slack channels today. The discussion was about an ESP not wanting to implement a particular change as it would hurt deliverability. It led me down a path of thinking about how we think of deliverability and how that informs how we approach email. The […]
The two most hated words in deliverability. Many people ask general questions about deliverability and most experts, including myself, answer, “It depends.” There are a lot of problems with this answer. The biggest problem is that it’s led to the impression that there are no real answers about deliverability. That because we can’t answer hypothetical […]
Dear Laura, We are trying to evaluate the success of our email programs, and I don’t have a good sense of what metrics we should be monitoring. We have a lot of data, but I don’t have a good sense of what matters and what doesn’t. Can you advise us what we should look at […]
If you’re at Connections 2016 stop by our session at 3:00 in the Sidney Marcus Auditorium. Bring your pressing deliverability questions.
What really are the best practices for email? A year ago I wrote a post about best practices and how most of my best practices were different from what other people recommend. I don’t talk about rules for frequency or subject line length. I don’t focus on best practices for bounce processing or content length. My […]