One of the things that regularly happens at email conferences is a bunch of representatives from various ISPs and sometimes deliverability companies get up on stage and entertain questions from the audience about how to get email to the inbox. I’ve sat in many of these sessions – on both sides of the stage. The questions are completely predictable. Almost invariably, someone asks if...
There is no bat phone
I don’t have much to add to Al’s post about the lack of people to call at different ISPs to get mail delivered. I will say there was a time some ISPs had staff that would deal with senders and blocking problems. But those positions have gradually been eliminated over the last 2 or 3 years. In some cases the employees left for greener pastures, in others they were subject to layoffs...
Troubleshooting the simple stuff
I was talking with one of my Barry pals recently and was treated to a rant regarding deliverability experts that can’t manage simple things. We’ve been having an ongoing conversation recently about the utterly stupid and annoying questions some senders ask. Last week, I was ranting about a delivery person asking what “5.7.1. Too many receipts this session” meant. This...
How NOT to get your mail unblocked
My friend Barry™ contacted me earlier this week to rant about senders contacting him asking for blocks to be lifted. Do they think I’m stupid? That they can just lie to me? Really! A sender contacts me and tells me that their customers only send confirmation emails and I dig through our mail from them and discover all our samples say: NEED CASH FAST? Here you can get up to $1500 dollars...
They are all Barry. Listen to Barry
Al has a guest post up from an ISP rep (now universally referred to as Barry) about senders contacting ISPs. It lists things senders do that Barry Don’t Like.
Listen to Barry.
There are also comments from various other Barrys in the comments. Those are worth reading, too.