In an effort to get a blog post out yesterday before yet another doctor’s appointment I did not do nearly enough research on the company I mentioned selling list cleansing data. As Al correctly pointed out in the comments they are currently listed on the SBL. And when I actually did the research I should […]
I get quite a bit of unsolicited mail. I mean, sure, we all get a lot of spam, but that’s not the unsolicited mail I’m talking about. I’m talking about from people and companies in the email space. They want to make sure I’ve seen their new whitepaper or article about delivery. Or they have […]
I’ve spent much of today talking to various people about IP reputation and bulk foldering. It’s an interesting topic, and one that has changed quite a bit in the past few months. Here are a few of the things I said on the topic. Generally IPs that the ISP has not seen traffic from before […]
Mail delivered to the bulk folder is likely to continue landing in the bulk folder without intervention. Sometimes a sender can talk to the ISP involved and get mail moved back to the inbox. Sometimes a sender can make hygiene changes and get mail moved back to the inbox. The most effective way to get […]
Many, many people hire me to educate them on delivery and fix their email problems. This is good, it’s what I do. And I’m quite good at helping clients see where their email program isn’t meeting expectations. I can translate tech speak into marketing. I can explain things in a way that shifts a client’s […]
There was a discussion today on the OI list about email filtering that brought up something I usually don’t mention in delivery discussions. Most email marketers treat the inbox as the holy grail of delivery. Everything about delivery is focused on getting to the magical inbox. I think, though, that inbox is often just shorthand […]
Daisy at Signup.to posted a list of 11 things to do when mail is going to the bulk folder. Her suggestions are a good start to troubleshooting and fixing persistent bulk foldering of mail. One thing she doesn’t mention is that while bulk foldering can sometimes be the result of poor content, more often it’s […]
I’ve mentioned here before that I can usually tell when the big ISPs are making changes to their spam filtering as that ISP dominates my discussions with current and potential clients and many discussions on delivery mailing lists. The last two weeks the culprit has been Yahoo. They seem to be making a lot of […]
Senders with delivery problems ask about “the rules.” “Just tell us what the rules are!” “If the ISPs would just tell us what to do we’d do it!” There is only one rule anyone needs to pay attention to for good mail delivery: Respect the recipient. Not good enough for you? Want more specific rules? […]
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