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Tag: customer

Ask Laura: Will our ESP kick us off for mailing purchasers?

Dear Laura, We’re a small online retailer and email is a very important sales and communication channel for us. We do marketing and newsletters with Mailchimp, transaction confirmations with Bigcommerce, and a few other messages via Salesforce. Our volumes are relatively low, but we’re in an industry that can be a bit of a red […]

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The challenge of integrated marketing

There are dozens of ways for companies to interact with customers these days. Business Insider recently posted this infographic, only to realize that they’d left off Pintrest. With all of these ways to touch customers, it’s no surprise that many times front-line customer support have no idea what marketing is telling customers and potential customers. […]

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Controlling delivery

How much control over delivery do senders have? I have repeatedly said that senders control their delivery. This is mostly true. Senders control their side of the delivery chain, but there is a point where the recipient takes over and controls things. As a recipient I can report your email as spam forward your email […]

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Vetting customers: an intro

I promised a couple weeks ago, pre-MAAWG, to write about screening new customers. Things have been a bit busy and I have not had a lot of time for the blog. However, today there has been a long conversation on one of the spam related mailing lists relating to ESPs and customer screening. This conversation […]

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  • HE.net DNS problems

    Hurricane Electric had a significant outage of their authoritative DNS servers this morning, causing them to return valid responses with no results for all(?) queries. This will have caused delivery problems for any mail going to domains using HE.net DNS - which will include some of their colocation customers, as well as users of their free services - but also will have caused reverse DNS to fail for most servers hosted by Hurricane Electric worldwide, so if any of your mail is being sent from HE hosted machines you may have seen problems. (We're HE customers so we noticed. Still happy with them as a vendor.)No Comments


  • 65.0.0.0/8 DNS issues

    If you're sending email from any address beginning with a 65 - in 65.0.0.0/8 - it's possible you'll see some delivery problems. Something appears to be broken with dnssec signatures for the reverse DNS zone, leading queries for reverse DNS to fail for anyone using a dnssec aware DNS resolver (which is almost everyone).1 Comment


  • Our green bar certificate is going away

    Later today we'll be switching from an Extended Validation ("green bar") SSL certificate to a Domain Validation certificate. This isn't exactly a planned change but I'm waiting for responses from Comodo before I go into it too much. I'll share some more details next week.3 Comments


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