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Tag: ISP

Back from MAAWG

Had an all too short trip to M3AAWG. It was great to see old friends and meet new folks. I have lots to talk about and a poll to get into the field once I get caught up on client work. While I’m deep in the depths of my inbox, I thought I’d share a […]

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iOS List Unsubscribe Functionality

Al did a great post over on Spamresource about the how the new list unsubscribe function in the default mail client from iOS10. What’s been interesting to me is how much I’m hearing from ESP folks about how their customers want it gone. If you don’t know what we’re talking about, in the default mail client on iOS10, […]

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Yes, Virginia, there is list churn

Yesterday I talked about how data collection, management, and maintenance play a crucial role in deliverability.  I mentioned, briefly, the idea that bad data can accumulate on a list that isn’t well managed. Today I’d like to dig into that a little more and talk about the non-permanence of email addresses. A common statistic used […]

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ISP filters are good for marketers

A throwback post from 2010 Attention is a limited resource. Marketing is all about grabbing attention. You can’t run a successful marketing program without first grabbing attention. But attention is a limited resource. There are only so many things a person can remember, focus on or interact with at any one time. In many marketing […]

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ISP relations in a nutshell

Senders: You’re blocking our mail, why? Receivers: Because you’re spamming, stop spamming and we won’t block you. Senders: But we’re not spamming. What do you mean we’re spamming! How could we be spamming, we’re not sending spam! Receivers: You’re doing all these things (generating complaints, sending to dead accounts, hitting spam traps, not bounce handling, […]

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Thoughts on “ISP relations”

I’ve been thinking a lot about the field of ISP relations and what it means and what it actually is. A few years ago the answer was pretty simple. ISP relations is about knowing the right people at ISPs in order to get blocks lifted. The fact that ISPs had staff just to deal with […]

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ISP Relationships

Delivra has a new whitepaper written by Ken Magill talking about the value (or lack thereof) of relationships with ISPs. In Ken’s understated way, he calls baloney on ESPs that claim they have great delivery because they have good relationships with ISPs. He’s right. I get a lot of calls from potential clients and some […]

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There is no bat phone

I don’t have much to add to Al’s post about the lack of people to call at different ISPs to get mail delivered. I will say there was a time some ISPs had staff that would deal with senders and blocking problems. But those positions have gradually been eliminated over the last 2 or 3 […]

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Hunting the Human Representative

Yesterday’s post was inspired by a number of questions I’ve fielded recently from people in the email industry. Some were clients, some were colleagues on mailing lists, but in most cases they’d found a delivery issue that they couldn’t solve and were looking for the elusive Human Representative of an ISP. There was a time […]

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Having the same conversation

This morning I was reading a blog post about the failure of the congressional super committee. The author commented parties can’t reach an agreement if they’re not even having the same conversation. I realized this is just as true in email as it is in politics. All too often we’re not having the same conversation. […]

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