There always seems to be appetite from folks to read the tea leaves and follow up with predictions about what the future holds. I mean, how many folks in the US are obsessively refreshing polls for the last few weeks? (American’s: don’t forget to vote on Tuesday!) The reality is, though, we don’t know what the future holds and we can’t always make predictions. I’ve...
That was a longer than intended hiatus from blogging. I’ll be honest, though, talking about email just seemed so trivial in the face of what was and is continuing to happen. I posted this over on slack, earlier, and Steve pointed out I should make it public on the blog. It’s as good a way as any to come back to the blog. With everything going on in the US, people are applying the...
Back in April I wrote about some poor marketing automation that ended up spamming me with ‘cart abandonment’ emails when the issue was the company’s credit card processing went down. That post has now been scraped by the spammers Moosend and they keep sending me… poorly targeted automated spam. So, yes, Moosend (who are prolific and annoying spammers) are sending me spam...
There’s a lot of my education in the sciences that focused on how to get a statistically accurate sample. There’s a lot of math involved to pick the right sample size. Then there’s an equal amount of math involved to figure out the right statistical tests to analyse the data. One of the lessons of grad school was: the university has statistics experts, use them when designing...
Many years ago, we bought a VMWare license to manage the various virtual machines running our business infrastructure. As part of our move to Dublin, we decommissioned our cabinet and moved all of services into various bits of the cloud. This meant that when our VMWare support contract came up for renewal we declined the renewal. Despite no longer being customers and unsubscribing from email...
The riskiest email to send is that very first email. It’s a blank slate. Even if you’re sending confirmation messages, you don’t really know anything about how this email is going to affect your reputation. It’s Schroedinger’s email. The address is both good and bad, until you send to it. If it’s good, great things will happen. You’ll be happy. The...
It is increasingly clear that successful email marketing programs measure and emphasize deliverability. No longer is deliverability the crisis management team called when everything breaks. They’re part and parcel of an effective email marketing team. Today I watched a bit of the EIS livestream where acquisition marketers were discussing their processes. Everyone of them talked about things...
April was a big travel month for us. I went to Las Vegas for meetings around the Email Innovations Summit and to New Orleans, where Steve spoke on the closing keynote panel for the EEC conference. I wrote several posts this month about privacy and tracking, both in email and in other online contexts. It’s increasingly a fact of life that our behaviors are tracked, and I wrote about the need for...
Today AWeber published a link to 11 innovators in email marketing. I’m honored to be one of them. I don’t really think of myself as a marketer, I’m a delivery person. My job, really, is to help clients devise email strategies (and overall digital marketing strategies) that result in inbox delivery. When I started, there were some significant divides between email marketing and...
Freshmail has published a list of email marketing trends for 2017 from some of their favorite experts. I am honored to be included.
Go check it out!
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