I regularly tell clients to be transparent with their sends. With email, permission is better than forgiveness. A surprise change in mail frequency or type leads to complaints. Complaints lead to bulk foldering. Once mail is in the bulk folder, it’s hard to get out of there, particularly at some webmail providers. The permission is […]
With all the emphasis on getting the technical right, there seem to be people who think their mail will be delivered as long as the technical is right. Getting the technical right is necessary for good inbox delivery, but it’s not sufficient. The most important part of getting mail to the inbox is sending mail […]
On a lark (and to do my best to stay as informed as possible via primary sources) I decided to sign up for the official mailing lists of the Trump, Clinton, and Sanders campaigns. Both Trump and Clinton were happy to take my email address and add it to their distribution lists, no confirmation required. […]
Call within the next 10 minutes… Consumers with last names starting with O – Z can call tomorrow… Only 5 seats left at this price! All of these are common marketing techniques designed to prompt consumers to buy. It’s not a new idea, create a sense of urgency and people are more likely to […]
Most delivery problems to US ISPs boil down to sending mail to people who don’t want it or expect it. Sure, we do technical audits and find issues with how companies are sending mail. But all the technical correctness in the world isn’t going to make up for sending mail users complain about or don’t […]
At the recent Sendgrid Emailmatter’s conference Sally Lehman advised attendees to “Treat someone’s inbox like it was their home.” This is advice I’ve been giving clients for a long time. I think it’s even more relevant now as so many people have data enabled phones and are checking email so frequently. It’s not just their […]
A few weeks ago, I signed up for a webinar from the DMA. As is my normal process I used a tagged address. I don’t remember any notification that I would be signing up for mail, and I generally do look for those kinds of things. I also know a lot of webinars are used […]
This morning I received a great example of a 3rd party email that I thought I’d share with all of you. What’s so great about it? It’s sent from the company I actually gave my email address to: Macheist. It tells me why I’m getting this email: I purchased Fantastical back in 2013 It […]
Neil has a post up about the “opt-in” form that we were all confronted with when logging into the hotel wifi at M3AAWG last week. They aren’t the only hotel asking for email addresses, I’ve seen other folks comment about how they were required to provide an email address AND opt-in to receive email offers before […]
Both Steve and I are trying to get answers from Amazon, Target and Epsilon about how Target acquired our Amazon specific email addresses. Target phone reps told us the mail we got was a phish, Epsilon is refusing to acknowledge Target is a customer and Amazon has promised us “they’re looking into it.” Meanwhile, an […]
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