Over on the MarketingLand website, Len Shneyder talks about 3 companies (Uber, REI and eBay) that do email right. In there he shows how the companies use email to further their business goals while understanding and meeting the needs of their customers. Meeting the needs of recipients is the way to get your mail to the inbox. Send email that your users want, and they will tell the ISPs when they...
I frequently get clients telling me that they have about 15 (20, 30) major domains on their list, and then a long tail of domains with only a couple of recipients. If you sort simply by the left hand side of the @, that’s true. When you’re sending email, it’s not just the domain in the email address that is important. Of equal importance is the MX. The MX is what actually...
There has been a lot of recent discussion and questions about reputation, content and delivery. I started to answer some of them, and then realized there weren’t any basic reference documents I could refer to when explaining the interaction. So I decided to write some. This first post is about IP address reputation with some background on why IPs are so important and why ISPs focus so...
I come up against a lot of denial when talking with people about spam and email. It makes sense, nobody likes spam. Nobody wants to send spam. And I do understand the initial denial when they hear “you’re mail looks like spam” or “you spammed me.” It often takes overwhelming evidence to convince some senders that their mail is spam. I’ve talked before about...
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