Tagscript

July 5, 2017

5 steps for addressing deliverability issues

By laura
7 Min read
4 comments
05July

Following on from my reading between the lines post I want to talk a little bit about using the channels. From my perspective the right way to deal with 99% of issues is through the front door. Last week I found myself talking to multiple folks in multiple fora (emailgeeks slack channel, mailop, IRC) about how to resolve blocking issues or questions. All too often, folks come into these spaces...

July 6, 2011

Who leaked my address, and when?

By steve
3 Min read
1 comment
06July

Providing tagged email addresses to vendors is fascinating, and at the same time disturbing. It lets me track what a particular email address is used for, but also to see where and when they’ve leaked to spammers. I’d really like to know who leaked an email address, and when. All my inbound mail is sorted into “spam” and “not-spam” by a combination of...

February 18, 2009

Palpable ennui

By laura
1 Min read
2 comments
18February

Put any group of senders together and the conversation invariably turns to discussions of how to get email delivered to the Inbox. There is an underlying flavor to most of these conversations that is quite sad. Many senders seem to believe that the delivery of their email is outside of their control and that since the ISPs are difficult to reach that senders are stuck. The ennui is palpable. I am...

January 29, 2009

Personal Contacts at ISPs: Part 2

By laura
2 Min read
1 comment
29January

I’ve talked quite a bit recently about working with ISPs and personal contacts. Today I have an example of what not to do. One of my ISP friends informed me that another blogger published correspondence from an individual at that ISP, including the individual’s full contact information. The correspondence wasn’t a big deal, the blogger was assigned an IP address by their ISP that was previously...

January 23, 2009

Personal contacts at ISPs

By laura
2 Min read
3 comments
23January

A lot of senders seem to think that the secret to good delivery is having personal contacts at the ISPs. That way, when there is a delivery problem you can call up your friend at the ISP and inform them that they have made a mistake. In this little sender fantasy world, the ISP rep then apologizes profusely, unblocks the sender’s mail and perform magic to prevent a block from ever happening...

January 19, 2009

When the script doesn't work

By laura
3 Min read
1 comment
19January

DJ asks in the comments of Friday’s post: As Seth said, great reminder. For those that have great processes/channels in place, I’ve found incredible success. However, sometimes I’ve found my answer on Twitter (i.e., @godaddyguy). Also, there have been times where I’ve gone through the script (i.e., shaw.ca) and have never heard back. What then? This is the reason ISP relations folks get...

January 16, 2009

Following the script

By laura
3 Min read
10 comments
16January

Yesterday I talked about breaking through the script in order to escalate an issue. I briefly mentioned that I always start out following the script and using the channels ISPs have provided. There are a number of reasons to do this all of which benefit you, the sender. First off, when you use the designated communication pathway at an ISP there is a record of your contact. There are procedures...

January 15, 2009

Breaking through the script

By laura
2 Min read
5 comments
15January

In handling day to day issues I use the ISP designated channels. This means I frequently get dragged into long conversations with people, probably outsourced to the far east, who can do nothing beyond send me a boilerplate. This can be a frustrating experience when the issue you’re trying to deal with is not handled by the script. Generally, by the time someone has come to me for help, they...

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