Delisting
Delisting at ATT
ATT used to have a webform to use to request delisting. I’ve heard reports over the last few months that the form isn’t working. This week, the website hosting the form disappeared. I don’t know for sure, but this looks like this is either deliberate or there’s just no one in charge of the site and it got lost.
ATT provides an email address for delisting, too. Unfortunately, I’m also hearing they’re not responding to that address. There are two possible reasons. One, they’ve never answered and they just delist or not depending on stats. Two, they’re not monitoring that address, either.
In any case, the delisting isn’t working and I don’t know when it will be. I know some people have contacted ATT reps, so they are aware of the current issues. More as I find out.
Asking for help with a blocklist
There are often questions arising about how to go about getting off a particular blocklist. A few years ago I led the MAAWG effort to document what to if if you were On a Blocklist (pdf link). That document was aimed primarily at MAAWG members and deliverability experts with working knowledge of blocklists. I think, even now, it’s a good background on how to deal with a listing and mail being blocked.
There have been discussions on multiple mailing lists over the last week or so about how to deal with listings at different blocklists. Many folks on these lists have extensive experience, so these are good places to ask. With that being said, a lot of the requests lack sufficient details to help.
So, if you’re ever on a blocklist and want some help from a mailing list about the problem, here’s a short guide for how to ask for help.
They are all Barry. Listen to Barry
Al has a guest post up from an ISP rep (now universally referred to as Barry) about senders contacting ISPs. It lists things senders do that Barry Don’t Like.
Listen to Barry.
There are also comments from various other Barrys in the comments. Those are worth reading, too.