Mailchimp

Mailchimp changes signup process

As of October 31, 2017 signup forms and popup boxes provided by Mailchimp will no longer default to a double / confirmed opt-in process.

Email against Humanity

“Sending an email is one of the worst things you can do to a person. You are stealing a little part of their life away. 99.99% of all emails are incredibly annoying and a huge imposition. If your job is to write emails, you should always be fighting to send fewer things and make sure each email you send is so incredible that it’s a rare treat to hear from you.”
Cards Against Humanity at MailChimp

How to respond to an abuse complaint

There’s a lot of variation in how ESPs respond to a report of one of their customers sending spam. Almost all ESPs will suppress future email to the recipient. Most will also note that there was a complaint about the sender, and use a count of those complaints for reporting, triage and escalation of problems. Beyond that, though, there’s little consistency.
I sent a spam report to abuse@mailchimp last week. The spam was nothing special – it was an advert about bouncy castles from a small company local to me sent to a tagged address used to register a domain that expired several years ago, so I knew someone had purchased a “targeted” list. The mail I sent to mailchimp was just one line, mentioning where the email address had come from and a full copy of the email with headers – again, nothing special.
The response I got back from Meredith was particularly good, so I thought I’d share it.