Laura has over twenty years of experience helping companies mitigate and manage mailing risks, respond to spam complaints and interact more effectively with ISPs. She works with clients to define email-related goals and to identify and implement policy and procedural changes that further those goals.

Before founding Word to the Wise, Laura led the outsourced abuse desk group for the Mail Abuse Prevention System (the industry’s first anti-spam blacklist). In this role, she advised ISPs on the most effective ways to manage their customers and complaints about their customers behavior.

With her background in molecular biology, Laura is well suited to investigating and troubleshooting complex processes from scientific and analytical perspectives, allowing her to expertly investigate and resolve email delivery problems for a variety of types of email senders.

Laura writes and speaks frequently for industry publications, events, and educational offerings.