Charter

Charter is a cable company that provides email service for subscribers.

Filtering decisions at Charter are based on a combination blocklists, sender reputation and email content. Charter does collect complaints from their users, but does not provide those to senders through a feedback loop.

Delivering to Charter

There are no published limits for connection or sending limits. Charter does rate limit according to the reputation of the sending IP. These limits are dynamic and can change as the

Important links and references

Postmaster pages

Charter provides postmaster pages with information about bounce codes and blocking.

Feedback loop

Charter does not offer a FBL.

Whitelist

Charter does not offer a whitelist.

Certification Services

Charter does not publish any information about certification services.

Support for Senders

Charter does not provide for senders. Senders who have email blocked at Charter can request unblocking by sending the blocked email to unblock@ charter.net. This email must come directly from the original source, not forwarded. Charter staff will review the email and make decisions about future blocking. They will not provide any feedback to the submitter on the outcome of the investigation.

Known spamfilters

There are no confirmed commercial filters in use at Charter.

Notes

Updated 3/12/2014