Last week at M3AAWG representatives from AOL, Yahoo, Gmail and Outlook spoke about their anti-spam technologies and what the organizations were looking for in email. This session was question and answers, with the moderator asking the majority of the questions. These answers are paraphrased from my notes or the MAAWG twitter stream from the session. What are your biggest frustrations? AOL: When...
Most delivery experts will tell you that ISPs measure recipient engagement as a part of their delivery. That’s absolutely true, but I think there’s a language difference that makes it hard for senders to understand what we mean by engagement. ISPs, and other filtering companies, profile their user base. They know, for instance, who logs in and checks mail every day. They know who...
Last week I blogged about the changes at ISPs that make “ISP Relations” harder for many senders. But it’s not just ISPs that are making it a little more difficult to get answers to questions, some spam filtering companies are pulling back on offering support to senders. For instance, Cloudmark sent out an email to some ESPs late last week informing them that Cloudmark was...
I’m seeing scattered reports of the SBCGlobal.net MTAs refusing connections. No current information about fixes.
Downdector.com is also showing problems with Yahoo mail as of around 3PM eastern.
Delivra has a new whitepaper written by Ken Magill talking about the value (or lack thereof) of relationships with ISPs. In Ken’s understated way, he calls baloney on ESPs that claim they have great delivery because they have good relationships with ISPs. He’s right. I get a lot of calls from potential clients and some calls from current clients asking me if I can contact an ISP on...
Of the 42,000 Internet Service Providers (ISPs) surveyed, just 20 were found to be responsible for nearly half of all the internet addresses that send spam.
Yesterday’s post was inspired by a number of questions I’ve fielded recently from people in the email industry. Some were clients, some were colleagues on mailing lists, but in most cases they’d found a delivery issue that they couldn’t solve and were looking for the elusive Human Representative of an ISP. There was a time when having a contact inside an ISP was almost...
This morning I was reading a blog post about the failure of the congressional super committee. The author commented parties can’t reach an agreement if they’re not even having the same conversation. I realized this is just as true in email as it is in politics. All too often we’re not having the same conversation. Look at the comments thread on my spamtraps post. Steve Henderson and I...
I don’t usually send in spam reports, but I submitted a couple in the last few weeks. Somehow an address of mine is on a bunch of rave / club lists in London. You want to know what is happening at London clubs this week? It’s all there in my spam folder. This mail finally hit my annoyance threshold, so I’ve been submitting reports and complaints to the senders the last few weeks...
Late last year we wrote about the many problems with SORBS. One of the results of that series of posts was a discussion between a lot of industry professionals and GFI executives. A number of problems were identified with SORBS, some that we didn’t mention on the blog. There was an open and free discussion about solutions. A few months ago, there were a bunch of rumors that GFI had divested...
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