Tagunsubscribe

September 8, 2008

Lashback tackles opt-in fraud

By laura
1 Min read
1 comment
08September

Last week Lashback posted a three part series on opt-in fraud. One of the issues they commented on is that suppression lists are being passed around and some mailers are actually spamming them. This is something that used to be common, where spammers were harvesting email addresses from opt-out forms and then spamming the addresses or selling them to other mailers. This is why some ISPs and anti...

July 2, 2008

PayPal Followup

By laura
2 Min read
Add comment
02July

I thought I would give everyone a brief update on my continuing saga with trying to unsubscribe from PayPal’s marketing list. Because of what I do, I have some options not available to the average recipient. One of the things I did is ask people I know if they had any contacts at PayPal who may be able to address this issue. I was given an internal contact at PayPal by a colleague who works...

June 24, 2008

How not to handle unsubscribes

By laura
8 Min read
12 comments
24June

On the heels of my unsubscribe experience last week where an ESP overreacted and unsubscribed addresses that did not belong to me, I encountered another deeply broken unsubscribe process. This one is the opposite, there is no way to unsubscribe from marketing mail at all. Representatives of PayPal have only been able to suggest that if I do not want their mail, that I block PayPal in my email...

June 18, 2008

Unsubscribe policies

By laura
4 Min read
2 comments
18June

Our local brewpub has an email list. For various reasons I have multiple addresses on the list and finally decided that getting 4 copies of each mailing was silly. About a week ago, I sent in unsubscribe requests for 3 of the addresses. Today I get another 4 copies of their mailing. That’s not good. Luckily, I know one of the delivery folks at their ESP so I send her an email. I know...

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