77% of those surveyed preferred email for permission-based promotional messages, soundly beating the next most popular, direct mail, at 9%. Email, still anything but dead.
This, and lots of other interesting things, in ExactTarget’s 2012 Channel Preference Survey.
This is a great story from Trey Harris about a real email delivery issue from the mid 1990s. Here’s a problem that sounded impossible… I almost regret posting the story to a wide audience, because it makes a great tale over drinks at a conference. 🙂 The story is slightly altered in order to protect the guilty, elide over irrelevant and boring details, and generally make the whole...
We talk a lot about rules and best practices in email, but we’re mostly talking about “squishy” rules-of-thumb that are based on simplified models of how mail systems, spam filters, recipients, postmasters and blacklist operators behave. They’re the biology, ecology and sociology of the email ecosystem. There’s another set of rules we tend to only mention in passing...
You’re setting up a company (or a new division or maybe even a new brand) and you’d like to use email to communicate with your customers. In this series of posts I’m going to touch on some of the things you can do today to make email life easier for you in the future. Today’s final post is on DNS hosting and setup. 5. DNS hosting DNS is what lets you actually use the domain you’ve...
You’re setting up a company (or a new division or maybe even a new brand) and you’d like to use email to communicate with your customers. In this series of posts I’m going to touch on some of the things you can do today to make email life easier for you in the future. Today, domain registration. 3. Not all registrars are created equal Each domain suffix (.com, .co.uk, .org, .biz, etc.) is run by...
You’re setting up a company (or a new division or maybe even a new brand) and you’d like to use email to communicate with your customers. In this series of posts I’m going to touch on some of the things you can do today to make email life easier for you in the future. Today, choosing a domain name. 2. What… is your name? Your domain name is the keystone of your online branding, and...
You’re setting up a company (or a new division or maybe even a new brand) and you’d like to use email to communicate with your customers. In this series of posts I’m going to touch on some of the things you can do today to make email life easier for you in the future, starting with the naming of companies. 1. Like cats, a company needs three different names A name that’s...
Go to your ESP customer login page and use “View Source” to look at the HTML (under “Page” on Internet Explorer, “Tools->Web Developer” on Firefox, and “View” on Safari). Go on, I’ll wait. Search for the word autocomplete. If it says something like autocomplete=”off” then your web developers have already thought about this...
Despite what some email marketers may tell you there are times when it’s really not appropriate to try and add someones email address to your list. I just opened a pot of yogurt and instead of a smooth, creamy dessert there was a sticky brown slurry dotted with firm white chunks – looking like hot-and-sour soup, and not in a good way. No, this isn’t an email marketing metaphor...
A variety of “amazon.com order confirmations” showed up in my inbox this morning. They were quite well done, looking pretty close to real Amazon branding, so quite a few people will click on them. And they funnel people who do click to websites that contain hostile flash apps that’ll compromise their machines (and steal their private data, login and banking credentials then add...
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