A lot has happened this week. Spammers and scammers are attempting to steal money from people attempting to donate money to those in earthquake devastated Haiti. A number of places, including CNN and CAUCE, are warning people who want to donate online to do so through trustworthy links. Don’t click on links in unsolicited emails nor on random websites. AOL laid off most of their postmaster...
As most of you probably know, AOL went through a serious round of layoffs yesterday. Unlike previous layoffs this one did hit the postmaster team pretty hard. Anna posted this morning that she was the only non-programming member of the postmaster team left in the US. This means there are a number of experienced folks looking for work with experience managing delivery for a large outfit. More info...
The new AOL postmaster pages are live at
There’s a great post over on the AOL Postmaster blog talking about sending wanted mail versus sending mail to people who have <a href=”>grudgingly given permission to receive it. Engagement comes when users REQUEST mail, not just concede to receive it. […] Bottom line… Permission isn’t enough. Our best practices document says “Ensure that you are only...
This morning AOL announced some changes to their Enhanced White List. Given I’ve not talked very much about the AOL EWL in the past, this is as good a time as any to talk about it. The AOL Enhanced Whitelist is for those senders that have very good practices. Senders on the EWL not only get their mail delivered to the inbox, but also have links and images enabled by default. Placement on...
I was poking around at some DNS this weekend and happened to do a MX lookup for mail.com and noticed something changed. Previously mail.com mail was handled by Outblaze (now owned by IBM). It seems, though, that mail.com is now outsourcing their mail delivery to AOL. Valeria:~ laura$ host mail.com mail.com has address 64.22.131.2 mail.com mail is handled by 10 mtain-mmc.gmtain-mmc.mx.aol.com...
A couple other bloggers have commented on the recent AOL blog post talking about changes to the MAILER-DAEMON string on bounce messages. With the changes for inbound mail, ALL bounce messages (mostly due to user-defined spam settings) will have the sender name of MAILER-DAEMON@recipient –domain. For example, a member of yahoo sending to an AIM account with a user-defined block, would receive a...
The AOL postmaster queue is backlogged from the recent upgrades. They are working through things as fast as possible, but have warned that they expect delays until they get caught back up.
Yesterday I talked about breaking through the script in order to escalate an issue. I briefly mentioned that I always start out following the script and using the channels ISPs have provided. There are a number of reasons to do this all of which benefit you, the sender. First off, when you use the designated communication pathway at an ISP there is a record of your contact. There are procedures...
AOL just posted that the backend of their postmaster support ticketing system will be down over the from January 16th through January 20th. This means that while new tickets can be opened, work will not proceed on them until the system is back up on Jan 20th. I expect this also means that any tickets in the system might be delayed as well.
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