Now that we’re deep in the middle of the Christmas shopping season, I’m seeing more and more complaints about delays at ISPs. Mickey talked about everything the ISPs have to consider when making hardware and buildout decisions in his post The hard truth about email on Spamtacular. When, like on cyber Monday, there’s a sharp increase in the volume of email, sometimes ISPs...
I was reading an article on Virus Rants and the opening paragraph really stood out. you wouldn’t think this needs to be said, but apparently it does – being a whitehat means taking sides. more than that, it means taking the side aligned (more or less) with the general public’s interests – doing things for their direct or indirect benefit. In the ISP world most sentences...
Over at the Exacttarget blog, there is a guest post up from Annalivia who handles much of the sender support (and about 15 million other things) at AOL. On the nights before Christmas… when the relays are groaning under the loads and ISP admins start to turn into toads they tear out their hair and cry in despair “why’s all this mail coming out of thin air?” Head over to...
Al has a guest post up from an ISP rep (now universally referred to as Barry) about senders contacting ISPs. It lists things senders do that Barry Don’t Like.
Listen to Barry.
There are also comments from various other Barrys in the comments. Those are worth reading, too.
There is no such thing as a delivery emergency. They just do not happen. Delivery is fluid, delivery is changing, delivery is complex. But when delivery goes bad it is not an emergency. There is no need to call up an ISP person at home on a Saturday afternoon and ask them to remove the filters. (And, BTW, experience indicates if you do this that you may have future delivery issues at that ISP.)...
Last week Jon left a comment on my post Following the Script. He gives a familiar story about how he’s having problems contacting Yahoo. It’s funny, I found this thread by searching for alternate means to contact Yahoo FBL. This is because I desperately need to communicate with them and their ‘normal channel’ has been literaly as effective as a shout down a wishing well. […] I’ve...
Part 3 in an ongoing series on campaign stats and measurements. In this installment, I will look a little closer at what other people are measuring about your email and how that affects your reputation at the ISPs. Part 1: Campaign Stats and Measurements Part 2: Measuring Open Rate Reputation at the ISPs is an overall measure of how responsive recipients are to your email. ISPs also look at how...
When I posted my initial cut of the ISP information page earlier this year, there was a comment asking about a Verizon FBL. At that time, I talked to some of the people-who-would-know over at Verizon and asked if they do have a FBL. The answer was a definite no. For some reason, though, I continue to receive questions about the Verizon FBL. Based on the questions, the best I can extrapolate is...
Yesterday I talked about breaking through the script in order to escalate an issue. I briefly mentioned that I always start out following the script and using the channels ISPs have provided. There are a number of reasons to do this all of which benefit you, the sender. First off, when you use the designated communication pathway at an ISP there is a record of your contact. There are procedures...
RoadRunner announced changes to their FBL this morning. Everyone who is currently getting a FBL should have received an email. Important dates to remember include the following. August 28: Existing RR FBL will be frozen. No changes to existing loops will be accepted and no new FBL applications will be processed. All current FBLs will continue to work. November 17 (tentative): The new FBL will go...
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