For all of you that are asking “What do the ISPs want from us” Annalivia has posted a list of specifics that you can do to improve delivery.
December 14, 2009
How to fix delivery
14December
December 11, 2009
Blocking of ESPs
11December
There’s been quite a bit of discussion on my post about upcoming changes that ESPs will be facing in the future. One thing some people read into the post is the idea that ISPs will be blocking ESPs wholesale without any regard for the quality of the mail from that company. The idea that ESPs are at risk for blocking simply because they are ESPs has been floating around the industry based on...
December 9, 2009
The coming changes
09December
Yesterday I talked about how I’m hearing warnings of a coming paradigm shift in the email industry. While these changes will affect all sender, ESPs in particular are going to need to change how they interact with both ISPs and their customers. Currently, ESPs are able to act as “routine conveyers.” The traffic going across their network is generated by their customers and the ESP only handles...
December 4, 2009
Tribes
04December
Earlier Laura talked about a communication gap between ESPs and ISPs. My take on it is that it’s something more than just a difficulty in communicating, rather it’s a division due to differences in personality and approach of those individuals whose primary interest is themselves and those whose primary interest is the health of the overall email ecosystem. The former group (who I...
December 4, 2009
The delivery communication gap
There seems to be a general uptick in the number of specific questions that ESPs and commercial senders are asking recently. I’m getting them from clients, and I’m hearing similar stories from my various contacts over on the ISP side. The questions cover a wide range of areas in email delivery, but the underlying issue is really that there are no real fixed rules about email delivery...
December 2, 2009
Delivery delays due to congestion
02December
Now that we’re deep in the middle of the Christmas shopping season, I’m seeing more and more complaints about delays at ISPs. Mickey talked about everything the ISPs have to consider when making hardware and buildout decisions in his post The hard truth about email on Spamtacular. When, like on cyber Monday, there’s a sharp increase in the volume of email, sometimes ISPs...
November 27, 2009
Legitimate email marketers need to take a stand
27November
I was reading an article on Virus Rants and the opening paragraph really stood out. you wouldn’t think this needs to be said, but apparently it does – being a whitehat means taking sides. more than that, it means taking the side aligned (more or less) with the general public’s interests – doing things for their direct or indirect benefit. In the ISP world most sentences...
November 4, 2009
Senders need to take responsibility
04November
Having just returned home from another conference, my head is full of new ideas, new thoughts and new projects. I enjoy seeing old friends, making new contacts and sharing ideas. One thing I don’t enjoy, though, is listening to senders and marketers complaining about how hard it is to be a sender because the ISPs will not tell them what standards they need to meet. If the ISPs would just tell us...
October 29, 2009
Problems at Cox: Resolved
29October
People mailing to Cox in the wee hours of this morning may have received a rejection message citing the Invaluement DNSBL. 554 IMP a.b.c.d blocked. IPBL100 – Refer to Error Codes section at for more information. I spoke with one of the folks at Cox and they said there was an error in the implementation causing non-listed IPs to be rejected erroneously between about 4am to 8am (Eastern)...
October 22, 2009
They are all Barry. Listen to Barry
22October
Al has a guest post up from an ISP rep (now universally referred to as Barry) about senders contacting ISPs. It lists things senders do that Barry Don’t Like.
Listen to Barry.
There are also comments from various other Barrys in the comments. Those are worth reading, too.
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